Overview
Senior Analyst responsible for designing, developing, and maintaining automated testing solutions for Salesforce Service Cloud–based consumer services and customer support applications.
What you'll do
- Design and implement scalable Salesforce automation frameworks for UI, APIs, and integrations.
- Create automated test coverage for case management, omni-channel routing, knowledge, entitlements, CTI, agent workflows, and service console workflows.
- Develop and execute integration and end-to-end tests for Salesforce CTI implementations (including CXone / NICE CXone telephony integrations).
- Automate validation for Apex, LWC, Flows, Triggers, and custom objects.
- Build CI/CD-integrated automation pipelines using Salesforce DX and deployment tools.
- Run regression, integration, and end-to-end testing across customer support workflows including AI-assisted support and telephony interactions.
What you'll need
- 5+ years of experience in automation testing and software quality engineering.
- Hands-on experience with Salesforce Service Cloud implementations.
- Strong programming skills in Java, JavaScript, or Python.
- Experience with automation tools such as Selenium, Cypress, Playwright, or similar.
- Experience testing REST/SOAP APIs and middleware integrations.
- Strong understanding of Salesforce data model, profiles, permission sets, and security controls.
- Experience with CI/CD tools (Azure DevOps, Jenkins, GitHub Actions).
Details
- Location: Hyderabad, India.
Read the full description and apply on the company’s own careers page.
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