Senior Business Operations Specialist

Overview

Support the Global Workplace Strategy & Operations team at Boeing India Engineering & Technology Center by driving operational excellence, enabling safe and efficient workplace services, and ensuring consistent execution of business processes across the India region.

What you'll do

• Support implementation of the BGES Operating Model focused on cost-effective operations, people & leadership, and service excellence.
• Manage operational excellence projects for the region and coordinate PMBP/CI workshops, problem-solving sessions, and performance reviews as applicable.
• Maintain tiered scorecards, operational dashboards, and service performance metrics associated with BGES service delivery and governance routines.
• Be responsible and accountable for global reporting.
• Assist in value engineering initiatives and cost-driver analysis to meet BGES Enterprise Operational Excellence (EOE) priorities.
• Track risks, mitigation plans, and project actions for site and enterprise programs.
• Partner with HR, Finance, GREF, PMCM, IT Ops, ISC, Ethics, GSA, and business units to ensure aligned service delivery and project execution.
• Manage the operating rhythms for the region and cross-functional governance, including tier 5 reporting.
• Support stakeholder communication and engagement across regions and service lines.
• Assist with planning, tracking, and reporting for operational programs, transition plans, walkthroughs, and readiness activities across Boeing sites.
• Coordinate cross-regional efforts including sustainability initiatives, energy-tracking activities, Green Team engagement, and compliance reporting (EED, MEES, renewable energy milestones).
• Provide structured business support for day-to-day site operational needs including onboarding, services coordination, and vendor alignment.
• Contribute to global workplace strategy execution by capturing requirements, supporting major projects, and ensuring alignment to business priorities.
• Work with the manager to develop people engagement plans.
• Prepare leadership updates, governance decks, and operational summaries for monthly BGES councils and governance meetings.
• Provide structured communication to stakeholders during transitions, audits, readiness reviews, and implementation cycles.

What you'll need

• Strong analytical and problem-solving skills; ability to interpret operational and financial data.
• Excellent cross-functional communication and stakeholder management.
• Ability to work in a fast-paced, multi-region operational environment.
• High proficiency in MS365 tools (Excel, Power BI, SharePoint, PowerPoint).
• Knowledge of management of ServiceNow working with IT development teams.
• Typically 10 or more years of related work experience, or an equivalent combination of education and experience (e.g. Master + 8 years' related work experience, or 14 years' related work experience).

Nice to have

• Experience in Lean, Kaizen, PMBP, or continuous improvement tools.
• Understanding of workplace services, facilities operations, or sustainability programs.
• Builds positive relationships and rapport and trust among stakeholders.
• Business acumen, including knowledge of how the business and organization operates and of the marketplace.
• Digital literacy: initiates process improvements enabled and supported by technology.
• Global perspective on the competitive global business environment.
• Project management: delivering project outcomes on time and within budget.
• Systems thinking: understanding the big picture and the inter-relationships of positions and activities in the system.
• Postgraduate from a grade A business school.
• Lean Six Sigma practitioner.
• Change management specialist.
• MCR from CoreNet Global.
• US Operational Excellence practitioner.

Details

• Location: Bangalore, India.
• Relocation within India is offered based on candidate eligibility.
• No security clearance required.
• Employer will not sponsor employment visas.
• Not a shift worker (India).