Senior Director of Account Management, Financial Services (Strategics)

Overview

Lead a team of Account Managers, Account Directors and Key Account Directors for AlphaSense's largest Financial Services clients, including hedge funds, private equity firms and investment banks, and build the operating system that enables predictable growth across renewals, expansion and adoption.

What you'll do

• Lead a team of Account Managers, Account Directors, and Key Account Directors helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Sales partners to drive growth across our largest strategic accounts.
• Drive successful customer outcomes by increasing renewal rates and reducing churn, expanding revenue through building deeper relationships with our accounts, and influencing future lifetime value through higher product adoption.
• Achieve and exceed retention and expansion goals by coaching and modeling 360 degree relationship-building and driving value realization through product utilization.
• Accurately forecast retention and growth for your book of business through operational rigor, inspection, and a deep understanding of the dynamics of our accounts.
• Own hiring, talent management and development for individual contributors and managers through hands-on coaching, mentorship, and implementation and execution of scalable performance management programs.
• Collaborate with Sales to drive successful growth outcomes.
• Act as a senior voice for the customer across the organization, aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer-facing initiatives.

What you'll need

• 10+ years of work experience in sales, account management, or client success.
• 5+ years of direct people management experience.
• 2+ years managing managers.
• A high aptitude and willingness to learn; much of the technical knowledge required will be learned on the job because of the diverse client base.
• Ability to distill and explain complex issues in simple terms.
• Experience operationalizing the customer journey.
• An intelligent, articulate, consultative and confident client-facing professional.
• Personal motivation and ability to contribute to a dynamic and entrepreneurial team culture.
• Superior ability to develop rapport with new people and maintain relationships, combined with a positive and proactive personality.
• Energetic and creative, with natural curiosity and the ability to learn quickly and adapt.
• Outstanding oral, written and presentation skills.
• Effective time management and task prioritization when under pressure.

Details

• Locations: Chicago; Boston, Massachusetts; New York, New York; or remote, as listed in the posting.
• Base compensation range: $200,000 to $250,000 USD, plus eligibility for a performance-based bonus, equity, and a benefits program.