Partner Success Director

Overview

Own the relationship with Cresta's technology, solution and channel partners, enabling them to position, sell and deliver Cresta's AI platform and drive joint growth in the contact center space.

What you'll do

• Serve as the primary point of contact and platform expert for technology and solution partners.
• Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact.
• Design and execute onboarding and ongoing enablement programs that equip partners to position, sell, and deliver Cresta solutions.
• Align partner business objectives, industry expertise, and strategic priorities with Cresta's capabilities and market opportunities.
• Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes.
• Collaborate with partners to define and execute joint go-to-market strategies that leverage the Cresta platform.
• Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities.
• Identify and develop joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and customer success.
• Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health.
• Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams.
• Identify, prioritize, and drive resolution of partner-reported technical gaps, friction points, and product feedback.
• Partner with Enablement to develop scalable training programs, customer- and partner-facing collateral, and sales assets.
• Establish and promote best practices that ensure consistent, high-quality partner deliverables and customer experiences.

What you'll need

• 10+ years of experience in customer-facing roles such as Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management.
• 5+ years of experience working in the Contact Center space.
• Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
• Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences.
• Ability to translate business requirements into technical solutions.
• Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
• Excellent communication skills, able to explain complex technical concepts clearly to diverse audiences.
• Strong project management and organizational skills.

Details

• Location: United States (Remote).
• Variable target compensation eligible, with potential to exceed target earnings when goals are surpassed.
• OTE range: $220,000 - $250,000, plus equity.