Senior Engineer- Customer Solutions ( MP Modernisation)

Overview

Provide technical support to the sales team to develop, sell and implement KONE product and service solutions that meet customer needs, owning the order handling process from specification through handover to Operations.

What you'll do

• Analyze customer technical needs and develop proposals showing how KONE products and services meet them.
• Act as the customer contact for technical questions.
• Participate in planning and specification meetings with contractors, architects and building owners.
• Attend meetings and coordinate with the project design team (developers, architects, main contractors, structural and consulting engineers).
• Provide technical and costing support for the sales and tendering process.
• Coordinate specifications and delivery times with the Supply Line, Sourcing or local subcontractors.
• Ensure the proposed solution fulfils codes, regulations and safety requirements.
• Provide in-house engineering and technical advice across the product and process range.
• Control costs and maintain a financial understanding of each project.
• Carry out technical site surveys and solution engineering.
• Organize the order process and documentation.
• Create a plan for each project and ensure it runs to schedule.
• Manage drawings and related technical documents, including AutoCAD layout drawings.
• Make material specifications for KONE and local material, and check and update specifications based on contract and variations.
• Organize purchasing of required materials.
• Arrange and complete the project handover process to the Operations team.
• Adhere to company ISO procedures.

What you'll need

• Engineering or technical background.
• Minimum of 6 years of previous experience within a technical role.
• AutoCAD experience.
• IT literacy and fluency in MS Office, Excel and Word.
• Good communication skills in both written and spoken English.
• Customer focused with excellent attention to detail.

Nice to have

• Diploma or degree in mechanical engineering.
• Experience within the elevator industry.
• Capability to survey and assess existing equipment.
• SAP knowledge.

Details

• Location: Mumbai.