Senior Engineer II - Technical Support

Overview

Provide post-sales technical and applications support for Microchip Frequency and Time Systems products. Troubleshoot timing and synchronization systems, guide customers toward resolutions, and support internal sales teams.

What you'll do

• Troubleshoot frequency and time synchronization systems.
• Diagnose product issues using schematics, assembly drawings, and manufacturing procedures.
• Guide customers through fault identification and resolution.
• Log and update customer cases in Salesforce CRM.
• Escalate critical cases and communicate case status to support management.
• Deliver technical presentations and customer training.
• Perform data analysis using proprietary software tools.

What you'll need

• Bachelor of Science in Electrical Engineering or a related field.
• At least five years of relevant industry experience.
• Working knowledge of NTP, PTP, IRIG, GPS, GNSS, and network synchronization.
• Experience troubleshooting timing, synchronization, and electronic/RF systems.
• Proficiency interpreting schematics, assembly drawings, and manufacturing procedures.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Windows and Microsoft Office.

Nice to have

• At least five years of technical support or customer service experience.
• Experience supporting telecommunications, aerospace, defense, or critical infrastructure customers.
• Experience delivering technical presentations or customer training.

Details

• Location: Bangalore, India.
• Travel: 0%–25%.