Senior Engineer, Platform Engineering

Overview

Senior Engineer on the TechOps team within the FRA & DVI business segment, responsible for production support and maintenance of cloud-hosted applications to keep business-critical services highly available.

What you'll do

• Deliver all aspects of production support for various applications, including some third-party vendor products.
• Handle incident resolution or proactive mitigation, and change and problem management.
• Ensure compliance with all agreed SLAs and requirements.
• Manage and maintain cloud infrastructure.
• Coordinate all resources and stakeholders, plan and set milestones, assign responsibilities, and monitor, summarize and communicate progress and status.
• Mentor and develop junior members of the team.
• Act as SME and independently handle client issues and incident escalations.

What you'll need

• 7+ years of Application Support/TechOps experience.
• Knowledge of cloud technologies such as AWS, containerization, CI/CD, cloud networking.
• Experience with GitHub/GitLab.
• Oracle and PL/SQL query skills.
• Linux/Unix shell scripting (or Python).
• Analytical, keen problem-solving skillset.
• Open-minded, flexible and willing to adapt to changing situations.
• Excellent written and verbal communication in English, with ability to explain complex technical issues to non-technical stakeholders.

Details

• Ability to work flexible hours, including some weekends and possibly public holidays, to meet work demands and project deadlines.