Senior Enterprise Operations Engineer-1

Overview

Senior L2 Cloud Operations Engineer role operating, scaling and improving enterprise-grade multi-cloud platforms across AWS, Azure and hybrid environments, combining cloud engineering, DevOps, SRE, automation, observability and security operations.

What you'll do

• Take ownership of production cloud platform stability, availability, performance and reliability.
• Lead complex incident triage, deep troubleshooting and resolution across cloud and container platforms.
• Implement SRE best practices such as SLIs, SLOs, SLAs, error budgets and resilience engineering.
• Drive root cause analysis (RCA) and eliminate recurring failures through engineering solutions.
• Provide advanced troubleshooting for CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, Azure DevOps, AWS CodePipeline).
• Diagnose and resolve pipeline failures related to infrastructure, container builds, artifact storage, security scanning and deployment orchestration.
• Enable self-service pipelines, progressive delivery, canary deployments and rollback automation.
• Collaborate with engineering teams to improve deployment velocity, quality and reliability.
• Operate and support large-scale AWS, Azure and hybrid cloud platforms.
• Perform advanced Kubernetes operations including cluster management, node scaling, networking troubleshooting, pod failures, and storage and ingress debugging.
• Manage cloud networking, compute, storage, IAM, load balancing and security services.
• Operate and enhance enterprise observability platforms across metrics, logs, traces and events.
• Implement AIOps-driven alert correlation, noise reduction, anomaly detection and predictive analytics.
• Build automated remediation workflows and self-healing systems.
• Drive MTTR reduction through automation-first operations.
• Provide cloud security incident triage and remediation.
• Implement DevSecOps automation for vulnerability scanning, compliance checks and policy enforcement.
• Support cloud security posture management (CSPM), IAM governance, secrets management and certificate lifecycle management.
• Build and maintain infrastructure as code using Terraform, CloudFormation, ARM and Bicep.
• Develop automation scripts and tools using Python, Bash, PowerShell and Go.
• Implement event-driven automation and auto-healing frameworks.
• Serve as the technical escalation point for L1 teams.
• Lead incident management, problem management and change governance using ITIL best practices.
• Maintain high-quality SOPs, runbooks and knowledge articles.

What you'll need

• Must hold at least two of the following certifications: Certified Kubernetes Administrator (CKA); AWS Certified Solutions Architect – Associate; AWS DevOps Engineer – Professional / SysOps Administrator – Associate; Microsoft Azure Solutions Architect Expert; Azure DevOps Engineer Expert.
• Candidates without a minimum of two active certifications will not be considered.
• Required technical skills in AWS: EC2, EKS, VPC, IAM, ALB/NLB, S3, RDS, CloudWatch, Lambda.
• Required technical skills in Azure: AKS, VNET, IAM (Entra), Load Balancer, App Services, Monitor.
• Multi-cloud architecture and operations.
• Kubernetes (EKS, AKS, OpenShift).
• Helm, Kustomize, ArgoCD, Flux.
• Docker and container build pipelines.
• Jenkins, GitHub Actions, GitLab CI, Azure DevOps.
• Terraform, CloudFormation, ARM/Bicep.
• Artifact management: Nexus, Artifactory.
• GitOps workflows.
• Dynatrace, Datadog, Prometheus, Grafana, Splunk, ELK.
• Event correlation, anomaly detection and predictive analytics.
• AIOps platforms and auto-remediation frameworks.
• IAM, secrets management, PKI and certificates.
• CSPM tools: Prisma Cloud, Wiz, Defender.
• Security incident response.
• Vulnerability scanning and remediation.
• Python, Bash, PowerShell, Go (any two).
• REST APIs and event-driven automation.
• Serverless automation workflows.
• SLIs, SLOs, SLAs; error budgets; chaos engineering; capacity planning and forecasting; performance engineering.
• Strong problem-solving mindset and excellent troubleshooting skills.
• High ownership and accountability.
• Stakeholder communication.
• Ability to work in a 24x7 global operations model.

Nice to have

• Service mesh experience (Istio / Linkerd).

Details

• Location: Pune, India.
• Two shifts: Sun to Wed 06:30 am to 06:30 pm with Sun alternate; Thurs to Sun 06:30 am to 06:30 pm with Sun alternate.