Senior Executive / Assistant Manager - Corporate Operations (APAC)

Overview

Senior Executive / Assistant Manager in Customer Success (APAC) at Mercer-Mettl, managing key and large client accounts and their regional stakeholders while driving complex solutioning and account growth.

What you'll do

• Lead and manage all projects from initiation through delivery, ensuring project and client objectives are met.
• Develop detailed project plans, including scope, timelines and budget estimates.
• Collaborate with cross-functional teams to create custom solutions for clients and execute day-to-day tasks required for delivery.
• Manage multiple client accounts, from smaller projects to complex endeavors, meeting or exceeding team and client expectations.
• Monitor project progress, identify potential risks and implement mitigation strategies.
• Communicate project details to team members to align solutions with client requirements.
• Maintain open and transparent communication with clients, providing regular updates and progress reports.
• Foster continuous improvement by providing and seeking feedback, conducting post-project reviews and implementing learnings.

What you'll need

• Graduate with strong stakeholder management capabilities and executive presence.
• Minimum 4-5 years of experience in a similar client-facing role.
• Experience in a B2B SaaS organization is a must.
• Strong interpersonal and communication skills, establishing trust with clients and team members.
• Exceptional project management abilities, including effective prioritization, multitasking and meeting deadlines.
• Fundamental knowledge of project/client management, including escalation management, project planning and stakeholder management.
• Proactive self-starter/hustler, comfortable working independently and collaboratively in a fast-paced environment.
• Demonstrated experience in negotiation, delegation and task management.
• Ability to thrive in a fast-paced environment, managing multiple accounts at various stages.
• Manages project progress tracking, updates, analysis and life cycle where applicable.
• Ability to speak and write Spanish.

Nice to have

• Excellent verbal and written communication skills, comfortable interfacing with business users.
• Good troubleshooting and technical skills.
• Able to work independently.

Details

• Location: Gurugram.
• Hybrid role requiring at least three days a week in the office.