Senior Manager, Customer Success Engineering

Overview

Senior Manager, Customer Success Engineering will lead Customer Success Engineering for North America, partnering with Sales and driving disciplined execution for retention, expansion, and technical adoption.

What you'll do

• Hire, lead, and develop Customer Success Engineers with clear execution and ownership expectations.
• Partner with North America Sales leadership to prioritize accounts and align CSE capacity to high-impact opportunities.
• Run an operating cadence covering engagement inspection, KPI tracking, risk escalation, blocker resolution, and executive reporting.
• Own capacity allocation and manage proactive portfolio outcomes, including adoption and measurable customer results.
• Partner with Product to convert customer insights into actionable feedback and capture technical blockers and workflow patterns.
• Translate customer engagement into measurable business impact and support expansion readiness.
• Own strategic initiatives and OKRs with execution tracking while evolving operating models and KPIs as the business scales.

What you'll need

• 10+ years of experience in forward deployed engineering, customer success, technical account management, solutions engineering, strategic consulting, or related SaaS customer-facing roles.
• 5+ years leading high-performing post-sales or technical customer teams.
• Experience managing distributed teams across North America.
• Strong operational leadership skills, including building scalable processes and execution frameworks.
• Demonstrated ability to drive adoption, retention, and customer value outcomes in complex enterprise accounts.
• Technical fluency in APIs, developer workflows, integrations, CI/CD systems, and modern software delivery practices.

Details

• Work with North America Sales leadership with a strong focus on East Coast alignment.
• Postman values in-person collaboration with offices in San Francisco Bay Area, Boston, Austin, New York City, Tokyo, and London.
• Positions based in Bangalore currently work in the office three days per week and transition to five days per week by the end of the year.