Senior Manager - QA & Release

Overview

Senior Manager responsible for supporting quality assurance practices and coordinating release management across the HR Digital & Technology product portfolio.

What you'll do

• Support the implementation of QA standards and test approaches across the HR product portfolio, ensuring functional, regression, integration, and user acceptance testing is carried out consistently across product teams.
• Work with Product Owners and delivery teams to define acceptance criteria, test coverage expectations, and quality gates, ensuring requirements are testable and supported by clear pass/fail criteria.
• Execute and coordinate test activities across product teams, including functional testing, regression testing, integration testing, and supporting user acceptance testing, ensuring defects are clearly documented and triaged.
• Apply risk-based testing approaches to prioritise effort across critical services, high-transaction workflows, regulated processes, and cross-product integrations, escalating quality risks to senior stakeholders where required.
• Support the adoption and maintenance of test automation, contributing to automated regression, API testing, and data integrity checks, and ensuring test scripts are maintained and reusable across releases.
• Ensure non-functional requirements (performance, security, accessibility, operability) are clearly defined and tested prior to release, partnering with Security, Risk, and Compliance teams where required.
• Manage defect lifecycle processes, ensuring issues are logged, triaged, prioritised, and tracked through to resolution, and that defect trends are analysed to inform continuous improvement.
• Maintain and coordinate the release calendar across the HR product portfolio, ensuring all product teams have visibility of upcoming releases, dependencies, and sequencing.
• Support release readiness assessments by coordinating release checklists, confirming test completion, gathering signoffs, and ensuring documentation (release notes, runbooks, rollback plans) is complete and accurate prior to deployment.
• Coordinate release communications across product teams, business stakeholders, and Service Operations, ensuring impacted parties are informed of release scope, timing, and any known risks or workarounds.
• Support change control processes, ensuring releases follow required governance and approval workflows and that evidence of testing, risk assessment, and stakeholder sign-off is documented and auditable.
• Support go-live and hypercare activities, monitoring for release-related incidents, coordinating triage across product teams, and ensuring issues are escalated and resolved in a timely manner.
• Document and track release outcomes and contribute to post-release reviews, capturing lessons learned, analysing release success rates, and identifying opportunities to improve release processes and reduce release-related incidents.
• Use approved AI tools in day-to-day work to improve productivity and team ways of working, sharing what works and applying sound judgement, including validating outputs and following GSK's Responsible AI, privacy and security requirements.

What you'll need

• Bachelor's or master's degree in business, Information Technology, Project/Programme Management, or equivalent experience.
• 10+ years of experience working in QA, testing, release management, or delivery support roles within technology or digital environments.
• Experience executing and coordinating test activities including functional, regression, integration, and user acceptance testing across one or more platforms or products.
• Experience supporting or coordinating release processes, including release scheduling, readiness assessments, and release communications.
• Familiarity with defect management processes, including logging, triaging, and tracking defects through to resolution.
• Exposure to test automation approaches, including contributing to or maintaining automated regression or API test scripts.
• Awareness of change control, governance, and compliance requirements within enterprise environments.
• Experience working within agile or product-based delivery environments and contributing to iterative planning, testing, and release practices.
• Experience working across multiple teams or workstreams, coordinating testing or release activity to support aligned delivery.

Nice to have

• Professional certifications (e.g., ITSM, etc).
• Strong attention to detail, able to identify, document, and communicate defects and quality risks clearly and accurately.
• Good communication skills, able to coordinate across multiple product teams and communicate release schedules, readiness status, and quality findings to both technical and non-technical stakeholders.
• Organised and structured in approach, able to manage multiple concurrent testing and release activities, maintain accurate documentation, and track progress across product teams under time pressure.
• Developing analytical skills, able to identify defect trends, assess test coverage, and contribute insights that support continuous improvement in quality and release practices.
• Comfortable working in a matrixed environment, building relationships across product teams and coordinating activity without direct line authority.
• Ability to work in a very fast-paced and fluid environment.
• Comfortable with ambiguity and change.

Details

• Location: Bengaluru.
• Hybrid working under GSK's "Performance with Choice" approach, typically 2–3 days per week in the office, pattern agreed with manager.