Senior Manager, Qualifed Success Architecture

Overview

Lead a team of Success Architects who get customers live, adopted, and renewed on Qualified, acting as senior escalation point and trusted advisor for the team's most strategic accounts. This is a player-coach role that includes personally managing a small set of high-need accounts.

What you'll do

• Hire, onboard, and develop Success Architects within the approved hiring plan.
• Coach for growth, build clear career paths, and retain top performers.
• Run the team's operating rhythm: capacity, account assignments, risk reviews, and pipeline of renewals and expansions.
• Model the culture: curious, accountable, customer-obsessed, and fun to work with.
• Personally manage 2 to 5 of the team's highest-need accounts, including those that are at risk, large, or complex.
• Ensure the team executes the Qualified Implementation Framework consistently, and feed back learnings so it keeps improving.
• Guide strategic customers through architecture, data model, and rollout alongside Enterprise Architects.
• Prepare and deliver executive-level Quarterly Business Reviews that tie Qualified to customer revenue goals.
• Own adoption, health, and renewal outcomes for the team's book.
• Identify at-risk accounts early.
• Turn successful customers into advocates through case studies, testimonials, and speaking moments, working with Marketing.
• Give the Director a clear, current view of customer health, renewal risk, and expansion opportunity, and recommend changes to team design, capacity, and investment.
• Build and sustain executive relationships across Salesforce and customers.
• Co-plan with Salesforce teams on joint customers, joint pipeline, and joint wins.
• Bring customer feedback into actionable insights to help shape the product roadmap.

What you'll need

• 8+ years of Mid Market/Enterprise software experience.
• 1+ year of people management experience.
• Bachelor's Degree.
• A track record of hiring, developing, and retaining strong individual contributors.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• Deep working knowledge of Salesforce CRM.
• Deep working knowledge of Qualified.
• Working knowledge of marketing automation systems.
• Knowledge of web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
• Willingness to work in a fast-paced startup environment with multiple roles.
• Passion for making customers successful with software solutions.

Details

• Location: North Carolina, Remote.