Senior Payments Specialist - US Payroll Operations

Overview

Senior Payments Specialist responsible for end-to-end US payroll operations for service-industry employers, including tax filing ownership and agency notice resolution.

What you'll do

• Run end-to-end US payroll cycles for service-industry employers, including off-cycle, correction, and same-day runs.
• Own the tax filing lifecycle, including deposits, quarterly and annual returns, amendments, agency registrations, and year-end balancing.
• Investigate and resolve agency notices end to end by diagnosing the cause, tracing deposits, responding within required deadlines, and pursuing penalty and interest abatement.
• Handle employer escalations related to pay calculations, deductions, garnishments, tax setup, and funding, with clear explanations of the root cause.
• Protect funding and submission deadlines, and escalate early and specifically when a deadline is at risk.
• Partner with Product and Engineering on payroll defects, test cases, and compliance requirements, and collaborate with internal teams and vendors to resolve discrepancies.

What you'll need

• 5–8 years of experience running US payroll for hourly and variable-pay workforces in the service industry, hospitality, retail, healthcare staffing, or a service bureau/PEO serving these industries.
• Hands-on gross-to-net payroll calculation experience, including multiple pay rates for a single employee.
• Hands-on gross-to-net payroll calculation experience, including FLSA regular-rate-of-pay calculations for overtime, including commissions and nondiscretionary bonuses.
• Hands-on gross-to-net payroll calculation experience, including tip credits, tipped minimum wage, and the distinction between tips and service charges.
• Hands-on gross-to-net payroll calculation experience, including commission structures, shift differentials, retroactive pay, and corrections.
• Experience managing multi-state and multi-EIN payroll, including resident and nonresident withholding and reciprocity agreements.
• Experience managing multi-state and multi-EIN payroll, including local and municipal taxes.
• Experience managing multi-state and multi-EIN payroll, including SUI state determination for employees working across locations.
• Experience managing multi-state and multi-EIN payroll, including wage-base continuation across EIN changes.
• Ownership of payroll tax filings, including Forms 941, 940, W-2, state withholding and SUI returns, and amendments such as Forms 941-X and W-2c.
• Experience with agency registrations, SUI rate updates, and quarter-end and year-end balancing.
• Full ownership of agency notice resolution, from diagnosis through penalty and interest abatement.
• Experience handling garnishments, levies, and child support orders, including CCPA limits and order prioritization when multiple orders apply.
• Strong deadline management, including pre-funding and impound cutoffs, ACH settlement timing, and a clear process for escalating deadline risks.
• Ability to handle escalations and resolve issues quickly.
• Strong written and verbal communication skills, including the ability to explain payroll calculations to non-experts.
• Self-motivated and goal-oriented, with a strong sense of ownership.
• Comfortable collaborating across multiple teams to achieve results.

Nice to have

• Experience working at a payroll provider, service bureau, or PEO supporting multiple employers, rather than managing payroll in-house for a single company.
• Familiarity with ACH/NACHA processes, including returns, reversals, prenotes, and funding flows.
• Experience working with Product and Engineering teams on payroll software.
• FPC or CPP certification.

Details

• Location: Hyderabad, Telangana, India.
• Willingness to work shifts covering US time zones.