Senior Principal - Design Assurance & Product Management - Vendor Governance

Overview

Senior Principal in Design Assurance and Product Management, running day-to-day vendor governance for GSK's managed security service and owning the security portfolio, tool estate, contracts and renewal calendar, including oversight of platform support as it transitions to the vendor.

What you'll do

• Own vendor governance for the managed service as a whole: performance, SLA management, escalation and commercial levers.
• Run the vendor governance forums and keep decisions and rationale traceable.
• Own oversight of platform support as it moves into the function and transitions to the OTO model.
• Hold accountability for outcomes across more than 30 vendor-operated platforms and the data fabric, while the vendor operates them.
• Own the security portfolio view across products, projects and vendor services.
• Escalate systemic vendor issues rather than managing the same failure repeatedly.
• Hold the vendor to the delivery commitments in each domain product owner's roadmap, and escalate missed milestones through the Vendor Governance Board rather than renegotiating them bilaterally.
• Bring vendor performance evidence (SLA attainment, service credit history and cost per platform) to the annual portfolio review so renewal decisions are made on evidenced delivery rather than incumbency.
• Hold the vendor relationship personally, with leverage through the contract, the governance forum and the evidence brought to it.
• Support audit and regulatory evidence requests relating to vendor governance.
• Lead your team in using approved AI tools to improve productivity and ways of working, role-modelling responsible use and following GSK's Responsible AI, privacy and security requirements.
• Hold the boundary with Procurement and Legal explicitly: this role sets the commercial requirement and performance case, Procurement negotiates and Legal contracts.

What you'll need

• 15+ years in cyber security in a regulated environment, with a domain focus on portfolio-wide product governance and vendor management across all security product domains.
• Operating vendor governance beneath a product management operating model, including SLA regime design, service credit mechanics, escalation ladders and QBR and EBC cadence across a multi-tower managed service.
• Translating threat and risk intelligence into capability investment decisions, running the annual portfolio review with a product owner, business case and renewal decision for every tool.
• Chairing the Vendor Governance Board covering SLA performance, commercial management and relationship health, with automated reporting and acting as primary interface to Procurement.
• Governing AI-enabled security products and vendors' use of AI, including AI feature claims, data usage terms and AI risk in contracts.
• Bachelor's degree in a relevant discipline, or equivalent professional experience.

Nice to have

• Product management discipline: roadmaps, adoption metrics and decommission business cases.
• Portfolio analytics, licence utilisation and renewal calendar management, with dashboards and renewal alerts automated.
• Product or portfolio management certification (Pragmatic Institute, MSP or equivalent).
• Regulated industry experience, including GxP.
• Stakeholder management across CISO, Procurement and domain product owners.

Details

• Location: Bengaluru Luxor North Tower.