Senior Principal - Product Owner - EUC/MDM

Overview

Own the product for how 50,000+ employees across multiple countries get, use and are supported on their devices, with particular depth on the mobile estate (iOS and Android, corporate-owned and BYOD, and field, clinical, lab and manufacturing devices).

What you'll do

• Own and articulate the product vision for end user services and mobile device management, stating what the service will be in 18 months and why it matters to the business.
• Maintain a rolling roadmap that balances new capability, technical debt, security and compliance obligations, and experience improvement; keep it honest about capacity.
• Translate the EUC strategy and architecture direction into a sequenced, deliverable product backlog.
• Own the business case and benefits realisation for product investment, and be accountable for the value claimed.
• Own, refine and prioritise the product backlog as the single source of truth for the squad; make prioritisation calls transparently and defend them.
• Write clear user stories and acceptance criteria that engineers can build from and testers can verify.
• Lead sprint planning, refinement, review and retrospective alongside the Scrum Master; accept or reject work against acceptance criteria.
• Manage dependencies across adjacent squads (identity, security, networking, service management) and escalate early when they threaten delivery.
• Own the release and change approach for user-visible change, including pilot rings, communications and rollback triggers.
• Be the voice of the employee in every prioritisation conversation, backed by research, telemetry, ticket analysis and direct observation.
• Run continuous discovery, including user interviews, shadowing in the field and on the shop floor, surveys and usability testing, with the populations least like head office.
• Convert digital experience (DEX) telemetry and service desk data into prioritised, root-cause-addressing backlog items; treat every recurring ticket category as a product defect until proven otherwise.
• Own adoption: define what good adoption looks like before launch, measure it after, and act when it does not materialise.
• Own the product for the mobile estate: enrolment and provisioning experience, BYOD vs. corporate-owned models, app catalogue and distribution, and the employee-facing side of mobile security policy.
• Own the BYOD proposition end to end, including the privacy commitment, employee terms, enrolment journey and trust.
• Manage the mobile OS release cycle as a recurring product event: annual iOS and Android major releases, beta assessment, compatibility validation and controlled rollout.
• Own the product relationship with mobile carriers, MDM platform vendors and app suppliers.
• Build and maintain relationships across business units, regions and functions; run a stakeholder forum or product council that makes trade-offs visible.
• Partner with Cyber Security to land control changes in ways employees will accept and comply with, delivering security outcomes through good product design rather than mandate.
• Engage works councils, employee representatives and Privacy where mobile telemetry, BYOD or device monitoring is in scope.
• Report on product performance to senior stakeholders in outcome terms.

What you'll need

• Bachelor's degree in a relevant discipline, or equivalent demonstrable professional experience.
• Overall 15 years of experience, including 12+ years in technology delivery.
• 5+ years as a Product Owner or Product Manager with genuine backlog authority (not a business analyst writing another team's requirements).
• Product or service ownership serving 10,000+ users across multiple countries.
• Demonstrable hands-on product experience in end user computing, digital workplace or mobile device management, including direct familiarity with an enterprise MDM/UEM platform.
• Sustained experience owning a backlog for a cross-functional agile squad, through multiple release cycles, in a scaled delivery environment.
• Track record of using user research and quantitative telemetry to drive prioritisation, with a specific example of a decision the data changed.
• A demonstrable product outcome delivered and measured (adoption, experience, effort or cost), not merely a feature shipped.
• Proven ability to manage senior and conflicting stakeholders across business units and regions, and to hold a prioritisation decision under pressure.
• Fluent English; credible with both engineers and executives in a global matrixed organisation.
• Willingness to travel internationally, approximately 10-15% of the time, including to sites, labs and field locations.

Nice to have

• Product ownership certifications (e.g., Certified Scrum Product Owner (CSPO), SAFe POPM, Professional Scrum Product Owner (PSPO), ITIL v4 Foundation, Microsoft Endpoint Administrator Associate).
• Experience in a regulated industry (pharmaceutical, life sciences, biotech, financial services or healthcare), including GxP-validated systems and change control.
• Product ownership for specialised or frontline mobile devices: rugged handhelds, lab and clinical devices, field-force tablets, shared/kiosk devices, scanners and shop-floor endpoints.
• Experience with deskless and frontline worker populations.
• Works council and employee-representation engagement, particularly on BYOD, mobile telemetry and device monitoring.
• Mobile app product experience, including internal app store curation, in-house mobile app lifecycle and MAM policy design.
• Experience delivering a major platform migration or transition as a product owner, such as MDM platform change, MSP transition or BYOD programme launch.
• Service design or UX research background; journey mapping and service blueprinting.
• Carrier and telecom management, including mobile contracts, eSIM, international roaming and expense management.
• AI-enabled workplace tooling product experience, such as Copilot, virtual agents and AI-assisted support deflection.
• Accessibility and assistive technology as a designed-in part of the device proposition.
• Sustainability, including device longevity, refurbishment and circular IT built into the product roadmap.

Details

• Location: Bengaluru, Luxor North Tower.
• Travel: approximately 10-15% of the time, internationally.