Senior Product Manager, Forward Deployed

Overview

A Forward Deployed Product Manager will discover, validate, prototype and scale new businesses at CertifyOS, working closely with Sales and customers to find valuable problems and turn the strongest opportunities into products customers buy and use.

What you'll do

• Partner with Sales, Business Development and customers to identify emerging opportunities and understand the user's problem, the buyer's priorities and where Certify's data and platform give an advantage.
• Develop a clear point of view on which opportunities to pursue, testing willingness to pay, market demand, pricing, cost to serve and potential to expand beyond the first customer.
• Define what must be learned before increasing investment, and decide which ideas to iterate, scale or stop, communicating the reasoning clearly.
• Partner with existing product teams where this creates leverage and accelerates the business.
• Work directly with customers to understand how work gets done, including exceptions and manual steps, and translate that understanding into solutions they can try.
• Use AI coding tools and agentic systems to build working prototypes quickly, iterating in live customer conversations with realistic data and clear measures of value.
• Partner with Sales to make new offerings tangible through demonstrations and early customer engagements, aligning on scope, success criteria and delivery commitments.
• Stay accountable from the first experiment through delivery, adoption and expansion, working with Engineering, Design, Operations and Client Success to turn validated ideas into supportable, sellable products.
• Make tradeoffs between the needs of an early customer and a broader product opportunity, identifying what should become a reusable capability and where a tailored solution makes commercial sense.
• Bring technical judgment to agentic products, including tool and API integration, evaluations, human review, permissions and failure handling, partnering with Engineering to set the quality needed for production use.
• Shape the offering and launch with commercial teams, including positioning, packaging, pricing and a repeatable approach to implementation.
• Measure customer value and business results, including adoption, time saved, operational quality, revenue, expansion and margin, and use those results to guide the next investment.

What you'll need

• 5+ years of product management experience, or founder experience with comparable ownership, in SaaS, healthtech or another complex software business.
• Practical fluency in AI and agentic systems, using tools such as Claude Code, Cursor or similar to build and test ideas, with examples of working prototypes or products you helped deliver.
• Experience taking an ambiguous opportunity from discovery to a shipped product, and explaining what customers gained and how the business benefited.
• Ability to earn trust with customers and Sales, ask sharp questions and bring an independent product perspective.
• Ability to work well with engineers and move between a customer conversation, workflow details, technical tradeoffs and a business case.
• Curiosity, experimentation and comfort with uncertainty, with the ability to learn quickly, act on feedback and follow through on details.

Nice to have

• Experience launching new paid offerings, working with early customers, or building businesses that combine software and operational services.
• Experience in healthcare technology, provider data or regulated enterprise workflows.
• Experience deploying AI agents or automation into real customer operations.

Details

• Location: Bengaluru, India.