Senior Product Support Engineer

Overview

Senior Product Support Engineer providing L1–L3 support for Appfire Apps in the Atlassian ecosystem and helping resolve complex customer technical issues.

What you'll do

• Diagnose, configure, troubleshoot, and solve technical problems for Appfire apps across enterprise software products.
• Research, diagnose, troubleshoot, and identify solutions for complex software product L1–L3 support issues.
• Support issue resolution end-to-end, taking ownership of customer issues through to completion.
• Provide technical guidance and issue-resolution support to peer and junior resources.
• Work with customers or internal teams on escalated, unresolved issues.

What you'll need

• Minimum 5+ years total experience as an Application Support Engineer/Senior Support Engineer supporting enterprise-class software products.
• 3+ years experience as an Application Support engineer in a collaborative role with a global team.
• Strong analytical and problem-solving skills to identify effective solutions for customer issues.
• Scripting, database, and systems skills.
• Excellent customer-facing and communication skills.
• B.E/B.Tech or MCA, or comparable discipline.

Details

• Work mode is fully remote within India.
• Option to work from the Hyderabad office occasionally.