Senior Professional Services Consultant – NGTS

Overview

Customer Success Engineer specializing in Certificate Lifecycle Management and PKI, responsible for successful deployment, automated lifecycle management and ongoing stabilization of enterprise CLM and PKI solutions for customers.

What you'll do

• Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges.
• Serve as the go-to expert for CLM and PKI products, guiding customers through sophisticated integrations and customizations.
• Proactively communicate new features and best practices, ensuring customers leverage the full capabilities of Palo Alto Networks solutions.
• Lead efforts to drive product adoption, conducting in-depth training sessions and workshops tailored to customer needs.
• Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement.
• Ensure customers achieve operational excellence by fully adopting and optimizing new features.
• Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives.
• Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies.
• Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution.

What you'll need

• Bachelor of Science in Computer Science or related technical field (or equivalent experience).
• 5+ years of hands-on experience in cloud infrastructure and large-scale network design, operations, and security.
• 3+ years of experience in a customer-facing or advisory role (such as Customer Success, Consulting, or Support Engineering).
• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs.
• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases.
• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts.
• High-level consultative skills, capable of influencing decisions and driving customer success strategies.
• Public Key Infrastructure (PKI) encompassed technology, standards, and implementations.
• Securing Internet applications, e.g., cryptography, standards, techniques.
• Directory technologies and standards, e.g., LDAP, Active Directory.

Nice to have

• Experience managing or integrating with Microsoft Active Directory Certificate Services (ADCS).
• Familiarity with Public Certificate Authorities (e.g., DigiCert, Sectigo, Let's Encrypt, Entrust).
• Hands-on experience with HSMs or cloud-based key management services (e.g., AWS KMS, Azure Key Vault).
• Experience with automation and configuration management tools like Ansible or Terraform, for deploying and managing security infrastructure.
• Familiarity with the ACME protocol or other automated certificate issuance standards.

Details

• Location: Bangalore, India (Bagmane Tech Park).
• Work mode: Primarily from the office full time, with flexibility when needed.
• Palo Alto Networks will not sponsor work visas for this position.