Senior Scrum Master

Overview

Senior Scrum Master to manage day-to-day execution of Claims initiatives, supporting the Customer Experience Value Stream within Claims.

What you'll do

• Manage day-to-day operations of 2 (minimum) Claims agile development teams supporting new capabilities, maintenance, technical upgrades, etc.
• Educate and coach the team in the Agile framework, ensuring the agreed Lean-Agile process is followed and aligns with The Hartford's Enterprise Business Delivery Model.
• Act as a role model for servant leadership.
• Influence and work effectively with key stakeholders and business sponsors in a timely manner.
• Organize and facilitate ceremonies, identify improvement opportunities to optimize velocity and quality while mitigating risk, support and manage backlog health, and plan for future milestone releases.
• Track and communicate overall team progress, providing visibility to stakeholders (Daily Stand-ups, Retrospectives, Sprint Planning, PI Planning, etc.).
• Lead team maturity effort through a continuous improvement mindset.
• Serve as a filter to remove impediments to progress as identified by the team.
• Protect the team from outside influences to keep it focused on Scrum Team priorities.
• Partner with the Product Owner and Product Manager to ensure backlog items are prioritized based on business value and ready for the team; support team KPIs.
• Partner with integrating LOB application teams and application Production Support/Reliability Engineering teams.
• Partner with and manage vendor implementation partners and 3rd party vendor integrations.
• Manage and oversee resource planning and financial management for the Team.
• Provide matrixed reporting and coaching/feedback to ensure team success.

What you'll need

• 7+ years' experience working and managing Agile team structures (Scrum/Kanban) within the SAFe framework.
• Strong knowledge of software development processes and procedures, including fundamentals of iterative and incremental development.
• Strong knowledge of Agile techniques: User Stories, Continuous Integration, Test Driven Development, Continuous Testing, Pairing, Automated Testing, Burn Down Metrics, Velocity, etc.
• Embody Agile core values of openness, courage, respect, focus, and commitment; infuse Agile principles, practices and methodologies to achieve team success.
• Deep experience partnering with LOB stakeholders.
• Superior organization skills with the ability to simultaneously handle multiple initiatives and priorities in a fast-paced environment.
• Excellent verbal and written communication skills, including the ability to present confidently before a large audience.
• Experience using agile toolsets such as Rally, Jira.
• Excellent analytical, problem solving and interpersonal skills.
• Foundational understanding of application technology framework to guide and support the team in delivery; demonstrated ability and desire to learn new technologies.

Nice to have

• Previous experience in any part of the software development lifecycle (developer, tester, analyst, product owner, project manager, etc.).
• Insurance industry experience.

Details

• Location: India GCC, Puppalaguda Village.