Senior Site Reliability Engineer

Overview

Senior Site Reliability Engineer in Pitney Bowes' Enterprise Operations Center, ensuring availability of critical Infrastructure services that host revenue-generating products and business applications.

What you'll do

• Monitor critical Infrastructure services and ensure they are operational with high availability
• Measure and optimize system performance, getting ahead of customer needs and innovating to continually improve
• Conduct Major Incident Management, including problem detection, outage status communication and resolution
• Engage L2/L3 SREs to drive, triage and fix issues
• Conduct Change Control Board meetings
• Conduct Problem Management, driving root cause analysis and tracking corrective and preventive actions
• Engage with platform teams to refine critical services and strengthen monitoring and alerting mechanisms
• Reduce toil through automation (e.g., Ansible, PowerShell, Python, Terraform)
• Follow SOPs to remediate problems
• Communicate effectively on risks, issues and changes associated with Critical Infrastructure services to stakeholders
• Capture and report key metrics such as QoS, Uptime, MTTR and MTBF while monitoring performance
• Help define Service Level Indicators and Objectives to stay above the committed SLA
• Leverage existing monitoring and alerting tools such as Dynatrace, Splunk, CloudWatch, Grafana, SumoLogic and OpsGenie to improve response times
• Document tribal knowledge and create/maintain the KB/SOPs
• Provide 24/5 support and on-call coverage during weekends and holidays
• Demonstrate ownership and accountability

What you'll need

• Graduate or Post-Graduate (preferably in computer science or a related course)
• 3+ years of relevant SRE experience with Infrastructure support services
• Excellent command of English, both written and spoken
• Hands-on experience measuring and reporting KPIs to a leadership team
• Strong analytical and troubleshooting/debugging skills
• Experience with JIRA, JSM, Confluence
• Working experience with Agile Scrum methodology
• Strong cross-functional collaboration skills with teams such as Product Development, Call Center, Professional Services, Field Services, including Sr. leadership
• Strong analytical skills and a great attitude
• Sense of personal responsibility and accountability for delivering high-quality work in a dynamic environment
• Experience with any one of these tools: Grafana, Dynatrace, Splunk, CloudWatch, SumoLogic, OpsGenie
• Hands-on experience in scripting languages (shell scripts, Perl, Python, PowerShell)

Nice to have

• Infrastructure as code experience (Ansible, Terraform, CloudFormation)

Details

• Location: Pune, India
• Experience: 4 to 6 years
• Support coverage: 24/5, with on-call during weekends and holidays
• Applications must be submitted online