Senior Software Engineer (AI)

Overview

Senior Software Engineer (AI) for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem in a customer-facing, billable role.

What you'll do

• Configure, customize, and deploy Conversational AI solutions to defined requirements.
• Build and maintain integrations using APIs, modern web technologies, and authentication standards.
• Implement, enhance, and optimize bot behaviors using conversational design and prompt engineering practices.
• Develop proofs of concept (PoCs) and production-ready solution components.
• Diagnose and resolve complex technical issues across SaaS apps, integrations, environments, and data flows.
• Produce documentation including specifications, test cases, and deployment materials.
• Partner with implementation teams and participate in customer workshops to clarify technical details.

What you'll need

• 5+ years of professional experience.
• 1+ years in digital channels or AI/Bot software applications (preferred).
• Strong proficiency in JavaScript.
• Familiarity with Python (plus).
• Solid understanding of REST API integration patterns.
• Knowledge of modern authentication (OAuth2, OIDC, SAML).
• Ability to interpret API documentation, implement PoCs, and troubleshoot integrations.

Details

• Location: Pune, India.
• Work schedule: willing to work in US shift (5 PM – 2 AM IST).
• Work mode: hybrid model (2 days office, 3 days remote each week).