Senior Specialist - Data Analytics & Insight

Overview

Support the Pacific region's sales operations by driving CRM (Microsoft Dynamics 365) adoption, keeping CRM data accurate, and handling day-to-day user support, data requests, testing support and license management.

What you'll do

• Perform CRM data management activities, maintain data hygiene across core workflows, and follow established CRM standards and processes.
• Handle CRM and webCAS (Internal Invoice System) enquiries and track tickets and requests to closure within agreed SLAs and quality checks.
• Fulfil routine data and reporting requests from business systems.
• Complete regular data remediation tasks (leaver owners, expired or inactive records, missing fields, client activity updates).
• Assist with CRM UAT and support user access and license administration in line with controls.
• Help maintain key sales operations and performance metrics and prepare inputs for reporting, working with stakeholders across geographies.
• Analyze available data to identify trends and opportunities, improve sales efficiency, and support business development across Pacific.

What you'll need

• Bachelor's degree in Business, Data Analytics, or a related field.
• 4-6 years of proven experience in a sales excellence environment.
• Strong ability to manage CRM data and support actionable intelligence that drives business strategies and enhances sales performance.
• Strong project management skills, with the ability to prioritize tasks and manage resources effectively, adapting to evolving business needs.
• Excellent communication skills to articulate ideas clearly across channels and audiences.
• Ability to build and maintain strong interpersonal relationships across the business and with stakeholders.
• Strong problem-solving abilities to identify and resolve data discrepancies, ensuring data integrity and accuracy.

Nice to have

• Master's degree in Statistics, Business Analytics, or a similar discipline.

Details

• Location: Gurgaon (DLF Building), Gurugram.
• Hybrid role: work in the office at least three days a week, with at least one team anchor day per week in person.