Senior Unified Communication Engineer

Overview

Senior Unified Communications & Telephony Engineer responsible for the engineering, operation and continuous improvement of enterprise Teams collaboration, contact centre, meeting-room technologies and Teams telephony, with a primary focus on the Microsoft Teams platform.

What you'll do

• Provide administration and advanced engineering support across Microsoft Teams, contact centre technologies, Teams telephony, meetings, calling, devices and collaboration services.
• Manage Microsoft Teams policies, configurations, resource accounts and associated administrative services.
• Administer and support Microsoft Teams Rooms on Windows and Android, Teams Phones, room booking panels and other Teams-certified devices and peripherals.
• Integrate Microsoft Teams with Microsoft and third-party applications and services.
• Troubleshoot complex issues spanning Microsoft Teams, contact centre platforms, Exchange Online, Microsoft Entra ID, Microsoft 365, identity, network and endpoint services.
• Act as a senior escalation point for complex Microsoft Teams and Unified Communications incidents and problems, leading troubleshooting and root-cause analysis.
• Develop standards, monitoring and proactive remediation capabilities to improve meeting-room reliability, service availability and user experience.
• Develop and maintain automation solutions using PowerShell and Microsoft Graph API.
• Automate device management, administration, reporting, monitoring and remediation activities to reduce repetitive manual processes and improve operational efficiency.
• Work with REST APIs, JSON, authentication and Microsoft 365 services to develop scalable engineering and automation solutions.
• Develop technical designs, engineering standards, operational procedures and supporting documentation.
• Provide technical guidance and mentoring to engineers and operational support teams.
• Work collaboratively with Microsoft, technology vendors and internal infrastructure, network, identity and security teams to resolve issues and deliver service improvements.
• Evaluate new Microsoft Teams capabilities, contact centre solutions, meeting-room technologies and Teams-certified devices, contributing to technical design, implementation and continuous service improvement.

What you'll need

• Bachelor's degree or Master's degree in Engineering in Computer Science or Information Technology.
• Advanced Microsoft Teams administration across meetings, calling, telephony, devices and collaboration services.
• Microsoft Teams Phone, resource accounts, calling policies and associated voice and telephony technologies.
• Microsoft Teams Rooms on Windows and Android, Teams Phones, room booking panels and Teams-certified peripherals.
• Contact centre technologies and their integration with Microsoft Teams and enterprise telephony services.
• Teams-certified AV technologies, including cameras, microphones, speakers, touch controllers and meeting-room peripherals.
• Microsoft Entra ID, Exchange Online and associated Microsoft 365 services.
• Microsoft Teams integration with Microsoft and third-party applications and services.
• Advanced PowerShell scripting and automation.
• Microsoft Graph API, REST APIs, JSON and authentication technologies.
• Automation of administration, device management, reporting, monitoring and remediation processes.
• Monitoring, reporting, proactive service remediation and service reliability improvement.
• Advanced troubleshooting and root-cause analysis across Unified Communications, Microsoft 365, identity, endpoint and network services.
• Enterprise networking knowledge relevant to Teams voice, video, meetings and meeting-room technologies.
• Incident, problem and change management within enterprise environments.
• Technical design, standards development and operational documentation.
• Strong stakeholder and vendor engagement skills, including working with Microsoft and cross-functional infrastructure, network, identity and security teams.
• Ability to provide technical leadership, mentoring and senior-level escalation support.

Details

• Location: Bangalore.
• Advertising end date: 17/11/2026.