Murex Support Analyst - EMEA

Overview

Provide day-to-day functional and technical production support for the Murex platform within the Enterprise Trading Platforms organisation, acting as a key point of contact for business and Technology stakeholders across Front Office, Risk, Product Control, Operations and Finance.

What you'll do

• Provide day-to-day production support for the Murex platform, responding to incidents, service requests and user queries in line with agreed priorities and service expectations.
• Investigate issues across trade capture, lifecycle events, market data, pricing inputs, valuations, sensitivities, confirmations, settlements, interfaces and batch processes, working with relevant teams to determine root cause and restore service.
• Act as a technology partner to Front Office, Risk, Product Control, Operations and Finance users, providing clear communication on issue status, business impact, workarounds and resolution progress.
• Monitor application health, overnight and intraday processing, interfaces and operational controls, proactively identifying failed or delayed processes and initiating appropriate recovery actions.
• Record incidents and service requests accurately, maintaining clear audit trails, investigation notes, ownership, actions and closure evidence within the relevant service management tools.
• Escalate complex functional or technical issues to senior support analysts, Murex development, infrastructure teams, external vendors or other system owners, and coordinate activities through to resolution.
• Support root-cause analysis and problem management for recurring incidents, contributing to permanent fixes and improvements that reduce operational risk and manual intervention.
• Participate in release, upgrade and change activities, including impact assessment, functional testing, regression testing, implementation support and post-release validation.
• Maintain support procedures, knowledge articles, operational runbooks and team documentation, ensuring information is current, accurate and accessible.
• Contribute to service reporting, incident trend analysis and continuous improvement initiatives across the Murex Technology function.
• Operate with a strong risk and controls mindset, complying with change, incident, access, audit, cybersecurity and operational risk requirements.

What you'll need

• Bachelor's or master's degree in information technology, computer science or a closely related discipline, or an equivalent combination of formal education and experience.
• Minimum 3-8 years of software development experience.
• Experience in an application support, production support or technology operations role within Capital Markets, Investment Banking or a comparable financial services environment.
• Working knowledge of the Murex platform, or demonstrable experience supporting a comparable front-to-back trading and risk management system.
• Good understanding of derivative products, trade booking models and lifecycle events across one or more of Rates, Credit, Equity or FX.
• Understanding of front-to-back business processes, including trade capture, position management, valuations, risk, confirmations and settlements.
• Strong analytical and problem-solving skills, with the ability to investigate issues methodically across functional and technical components.
• Working knowledge of SQL, application logs, batch processing and system interfaces.
• Understanding of incident management, service management and production support disciplines, with the ability to maintain accurate records and follow controlled processes.
• Strong communication and stakeholder engagement skills, with the ability to explain issues clearly to technical and non-technical audiences.
• Awareness of operational risk, information security, audit and regulatory considerations relevant to trading technology platforms.

Nice to have

• Familiarity with technologies such as JMS, MQ, JSON or XML.

Details

• Location: Bengaluru.
• Reports to the VP / Head of Murex Technology.
• Works closely with users and partner teams; collaborates with a distributed team.