Senior UX Researcher

Overview

Lead end-to-end UX research for Okta’s Access Management products in India, shaping experiences across desktop and mobile platforms. Translate complex product questions into insights that guide strategy and product decisions across global Engineering, Product, and Design teams.

What you'll do

• Own generative and evaluative research across Windows, macOS, Linux, iOS, and Android.
• Build and manage a dedicated panel of user personas.
• Use AI tools for transcript synthesis, feedback classification, and qualitative coding.
• Train cross-functional partners to conduct evaluative studies.
• Apply contextual inquiry, usability testing, surveys, and quantitative analysis.
• Synthesize research findings into recommendations for executive stakeholders.

What you'll need

• 4+ years conducting UX research in enterprise or B2B product environments.
• Alternatively, a Master’s degree or PhD in HCI, Psychology, Anthropology, Sociology, or a related field with 2+ years of experience.
• Experience researching desktop and mobile applications.
• A digital portfolio or case study deck showing end-to-end research ownership.
• Experience with complex technical problem spaces and generative and evaluative methods.
• Strong written and asynchronous communication skills for global collaboration.

Nice to have

• Experience in identity, access management, cybersecurity, or enterprise IT administration tools.

Details

• Location: Bengaluru, Karnataka, India.
• Work mode: Hybrid.