Lead UX Researcher

Overview

Lead UX Researcher to build and run a high-frequency user research system for product decision-making.

What you'll do

• Build a system to conduct and evangelise user research at high frequency.
• Independently plan and execute generative and evaluative research (interviews, usability testing, surveys, contextual inquiries, diary studies, concept testing, journey mapping).
• Partner with Product Managers, Designers, Engineers, and business stakeholders.
• Analyze qualitative and quantitative data to identify user needs, behaviors, pain points, and opportunities.
• Create research outputs such as insight reports, personas, journey maps, opportunity frameworks, and recommendations.
• Present findings to stakeholders and leadership and provide actionable recommendations.
• Mentor junior researchers and improve research operations (templates, repositories, processes, tools, and best practices).

What you'll need

• 6+ years of hands-on experience independently planning and executing UX research.
• Strong experience with both generative and evaluative UX research methods.
• Bachelor's or Master's degree in HCI, Cognitive Science, Psychology, Anthropology, Design, Sociology, or a related field (preferred).
• Proficiency with tools such as UserTesting, Qualtrics, Optimal Workshop, Dovetail, Maze, Lookback, Miro, Figma, and/or Axure (or similar).
• Strong ability to synthesize findings into practical product and design recommendations.
• Excellent storytelling, communication, and stakeholder management skills.

Nice to have

• Experience with B2C, AI-powered products, consumer applications, marketplaces, or similar digital products.
• Experience building or scaling research operations.
• Familiarity with product analytics, experimentation, or behavioral data.
• Experience conducting accessibility or inclusive design research.

Details

• Location: Bangalore.