UI/UX Designer

Overview

UI/UX Designer responsible for creating intuitive, accessible experiences across ServiceNow enterprise workflows. This hands-on individual contributor role covers research, interaction design, prototyping, usability validation, and collaboration through implementation.

What you'll do

• Design experiences for ServiceNow workspaces, Employee Center, portals, mobile, Virtual Agent, and AI-assisted workflows.
• Create user flows, wireframes, responsive layouts, prototypes, and design specifications.
• Conduct user interviews, workflow observation, journey mapping, usability testing, and design workshops.
• Translate user and stakeholder feedback into experience requirements and recommendations.
• Apply UX standards, design-system components, accessibility requirements, and reusable patterns.
• Collaborate with product, business, architecture, and development teams through implementation.
• Review implemented experiences and support usability validation before and after release.

What you'll need

• 3+ years of professional UX, UI, product, interaction, or digital experience design experience.
• Bachelor’s degree in a relevant design, technology, psychology, or information field, or equivalent practical experience.
• Portfolio demonstrating user-centered design, flows, wireframes, prototypes, and delivered digital experiences.
• Proficiency with Figma, FigJam, or comparable design and prototyping tools.
• Experience with user research, usability testing, or design workshops.
• Understanding of responsive design, accessibility, inclusive design, and WCAG principles.
• Experience collaborating with cross-functional teams in an Agile or iterative environment.

Nice to have

• Experience designing for ServiceNow or another enterprise workflow, CRM, case-management, or low-code platform.
• Familiarity with ServiceNow UI Builder, Configurable Workspace, Employee Center, Service Portal, Virtual Agent, mobile, or Now Assist.
• Experience creating journey maps, personas, service blueprints, or workflow diagrams.
• Working knowledge of HTML, CSS, JavaScript, or modern front-end concepts.

Details

• Location: Bangalore, Karnataka, India.
• Individual contributor role.