service Engineer - Avionics Anemo & Inertial Systems

Overview

Provide technical in-service engineering support to Airbus customers for Avionics Anemo and Inertial Systems (ATA 34) across the commercial aircraft fleet.

What you'll do

• Answer customer daily engineering queries regarding the Anemometry and Inertial systems (ATA 34) for the whole Airbus commercial fleet, on time and with quality.
• Follow up with airlines or their representatives through discussions and provide on-site or virtual assistance when necessary.
• Ensure all technical concerns and needs raised by customers are assessed and addressed within the defined timescale.
• Analyze reported in-service events or queries to identify potential impacts on safety, airworthiness, reliability, quality, cost of operations and ownership, and passenger and crew comfort, and provide appropriate responses.
• Monitor, consolidate and analyse in-service events and their potential impacts.
• Launch appropriate corrective action with the relevant program and design organisation and follow up during the investigation phase, acting as the voice of the customer.
• Feed back in-service experience, maintenance activities and significant issues to management, the design organisation and suppliers.
• Review Service Bulletins and provide inputs for inspection service bulletin creation.
• Create clear, precise and value-added presentations on technical topics and present them in technical forums, from technical meetings to worldwide symposia.
• Use or develop dashboards using data analytics Airbus tools (typically Skywise Services) to provide visibility on Airbus product reliability.
• Take a few turns on team stand-by rotation to support Airtac (SBC) on AOG queries outside normal business hours.

What you'll need

• A 4-year aeronautical engineering degree or equivalent.
• 3 to 6 years of experience in relevant roles.
• Experience and/or knowledge of avionics systems.
• Airline operations knowledge.
• Advanced interpersonal skills to work in close collaboration with multi-functional teams and external stakeholders in a multicultural environment.
• Service-minded and highly customer-focused.
• Team player, adaptable, open to continuous development, reliable and tenacious.
• Good oral and written presentation skills.
• Negotiation-level English, written and spoken.

Nice to have

• Prior experience in in-service activities.

Details

• Employment type: Permanent.
• Travel may be required for business.
• Occasional stand-by rotation outside normal business hours.
• Awareness of compliance risks and a commitment to act with integrity is required.