Service Product Manager, Diagnostic X-ray (North America)

Overview

Lead North America service growth and lifecycle strategy for the Diagnostic X-ray (DXR) portfolio, driving customer lifecycle value, installed base growth, and service orders and revenue.

What you'll do

• Lead North America service growth initiatives across Installed Base (IB) and lifecycle optimization programs for the DXR portfolio.
• Develop and execute regional strategies to maximize lifecycle value creation.
• Drive service attachment strategies tied to Point-of-Sale (POS) transactions, including term attachment optimization.
• Manage business initiatives focused on leveraging service for growth.
• Identify opportunities to retain, upgrade, and expand the existing customer installed base while improving long-term service profitability.
• Lead targeted growth programs related to DXR portfolio targets.
• Partner with sales, service, and marketing teams to align customer value messaging and commercial execution.
• Collaborate with regional sales, service delivery, marketing, finance, and global business teams to execute strategic growth initiatives.
• Support business case development, pricing strategies, and market opportunity assessments.
• Track KPIs and business performance metrics to evaluate program effectiveness and optimize results.
• Analyze market trends, competitive activity, and customer needs to identify new lifecycle and service growth opportunities.
• Serve as a subject matter expert on lifecycle management strategies and installed base optimization.

What you'll need

• At least 3+ years of industry experience, ideally in product management or marketing, healthcare, or MedTech products and solutions.
• Familiarity with radiology and service structure for capital equipment (required).
• Bachelor's degree in Business, Marketing, Engineering, Healthcare Administration, or a related field (required).
• Ability to perform the minimum physical, cognitive and environmental job requirements with or without accommodation (required).
• Demonstrated broad knowledge of products and services within scope.
• Excel at fostering collaboration across multifunctional teams.

Details

• Location: United States of America, remote-based.
• Field/home-based role; some travel, approximately 10%.
• US work authorization is a precondition of employment; no visa sponsorship will be provided.
• Company relocation benefits will not be provided.