ServiceNow Architect - VP

Mitsubishi UFJ Financial Group, Inc.

Posted this week

LOCATION

Pune · Onsite

EXPERIENCE

15+ Years

TYPE

FullTime

SKILLS REQUIRED

ServiceNowArchitectural DesignPlatform ManagementGovernanceStakeholder ManagementAPI Integration

Job description

Overview

Senior technology leadership role defining and executing the enterprise ServiceNow strategy, architecture and governance across the ServiceNow ecosystem, ensuring measurable business value, scalable architecture, operational efficiency and a consistent enterprise experience.

What you'll do

Align ServiceNow capabilities with business, technology, operational, security and compliance objectives, and establish ServiceNow as an enterprise strategic platform rather than a collection of individual implementations.
Drive platform adoption, standardization, automation and continuous improvement.
Provide executive oversight of ServiceNow enterprise architecture and solution design.
Define architecture principles, standards, design patterns, integration strategies and technology guardrails.
Lead architecture decisions across ITSM, ITOM, ITAM, CMDB, SAM, HAM, TPRM, IRM, CSM, HRSD and other ServiceNow capabilities.
Establish scalable CMDB, Discovery, Service Mapping, Configuration Management and asset-management architecture.
Ensure solutions are resilient, secure, maintainable, upgradeable and aligned with enterprise architecture standards.
Define enterprise integration architecture between ServiceNow and systems such as Azure / Microsoft Entra ID, Intune, SCCM, CyberArk, Qualys, Zabbix, VMware / vCenter, HR and ERP platforms, data lakes and analytics platforms, and identity and security platforms.
Establish API, event-driven, integration, authentication and data-governance standards, ensuring integrations are secure, scalable, observable and resilient.
Establish enterprise CMDB strategy and governance, and drive Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Discovery and infrastructure visibility.
Define asset lifecycle and ITAM strategy across hardware and software.
Improve CMDB data quality, reconciliation, identification, normalization, ownership and governance, and establish measurable CMDB health and data-quality KPIs.
Establish a ServiceNow Center of Excellence / Platform Governance function, defining platform ownership, architectural review, development standards, release management, upgrade strategy and technical governance.
Establish demand-management and prioritization processes.
Define standards for update sets, application development, integrations, customizations and technical-debt management.
Ensure platform governance across internal teams, system integrators and managed-service providers.
Define the enterprise strategy for ServiceNow AI, GenAI, Now Assist, intelligent automation, Virtual Agent, Predictive Intelligence and workflow automation, and identify high-value AI and automation opportunities.
Establish responsible AI, security, data and governance principles, and measure automation adoption and business value.
Partner with business executives, enterprise architects and technology leaders, and communicate ServiceNow strategy, architecture, investment priorities, risks and value realization to executive leadership.

What you'll need

15+ years of experience in technology, enterprise architecture, IT transformation or platform leadership.
Significant experience leading large-scale ServiceNow implementations and transformations.
Deep experience across multiple ServiceNow product families.
Strong enterprise architecture and integration experience.
Experience managing global teams, strategic partners and complex transformation programs.
Strong understanding of ITIL, CMDB, ITOM, ITAM, security, governance and enterprise technology operating models.
Experience working directly with C-level executives and senior business stakeholders.
Demonstrated experience managing large budgets and multi-year technology roadmaps.

Nice to have