ServiceNow Integration Developer

Overview

Unisys is seeking a motivated ServiceNow Integration Developer to join its ServiceNow Integration team, building and supporting ticket-exchange (eBonding) integrations between ServiceNow and third-party applications using ShareLogic Unifi.

What you'll do

• Build and customize ticket-exchange integrations using ShareLogic Unifi Integration Designer, from no-code configuration to pro-code scripting.
• Develop integrations between ServiceNow and various end-point applications, including bi-directional sync of states, comments, work notes and attachments.
• Build and unit test services and integration scripts, using stubs / mock endpoints.
• Create reusable integration templates (golden images) to speed up partner and customer onboarding.
• Participate in test case execution (SIT / UAT) and carry out investigation by analysing integration logs, message payloads and HTTP requests.
• Monitor integration health, handle failed or stuck messages, replay transactions and resolve integration issues.
• Support Unifi and ServiceNow upgrades by regression-testing integrations.
• Maintain integration documentation and follow ServiceNow development best practices.

What you'll need

• Around 2-6 years of experience in ServiceNow development with integration tools.
• Hands-on technical knowledge in at least one of the following: ServiceNow REST / SOAP integrations and IntegrationHub; ShareLogic Unifi, or other eBonding / ticket-exchange integration platforms.
• Knowledge of SQL queries and database concepts.
• Knowledge of cloud-native solutions using Azure / AWS / Google Cloud.
• Good written and verbal communication, including with external technical teams.
• Acts with a sense of urgency and is a problem solver.
• ServiceNow platform development (server-side and client-side JavaScript, Script Includes, Business Rules, Flow Designer).
• ShareLogic Unifi (Integration Designer, integrations, messages, actions, heartbeat monitoring).
• eBonding / ticket-exchange integrations (Incident, Request, Change, Problem).
• REST and SOAP web services (inbound and outbound), Scripted REST APIs.
• JSON, XML and XSD / WSDL.
• ServiceNow IntegrationHub, Import Sets, Transform Maps and MID Server.
• Authentication and security (OAuth 2.0, Basic, API keys, mTLS, credential management).
• Protocols (HTTP/HTTPS, SFTP) and asynchronous messaging patterns.
• ITSM processes and the ServiceNow data model.
• Automated Test Framework (ATF) and integration testing.
• Source control, update sets / scoped apps and DevOps practices.
• Working knowledge of B2B / multi-vendor integration domain.

Nice to have

• Experience integrating with Jira, Azure DevOps, Salesforce or other ITSM platforms.
• ServiceNow certifications (CSA, CAD).

Details

• Location: Remote, PA, United States of America.
• This role may require access to export-controlled commodities and technology; applicant should be eligible for any required U.S. Government authorizations.