Services Support Engineer

Overview

Services Support Engineer role supporting SCADA, DMS/ADMS, RTU, industrial automation, and power system automation activities, including system engineering, configuration, maintenance, troubleshooting, integration, testing, commissioning, and customer support. Initial deployment at Bokaro Steel Limited (BSL) for SCADA and RTU Annual Maintenance Contract (AMC) activities.

What you'll do

• Maintain and troubleshoot SCADA servers, applications, databases, workstations, ABB RTUs, and associated infrastructure.
• Configure, test, and troubleshoot RTU/PLC communication with IEDs, numerical relays, meters, and field devices.
• Diagnose communication failures, missing or stale data, alarms, events, and DI/DO/command/AI signal issues.
• Work with IEC 60870-5-104, Modbus TCP/IP, and other relevant substation communication protocols.
• Maintain industrial Ethernet networks, managed Layer 2/Layer 3 switches, routers, VLANs, and related OT connectivity.
• Perform SCADA database configuration, tag mapping, HMI/SLD updates, system integration, and feeder/substation integration.
• Support installation, testing, commissioning, FAT/SAT, and troubleshooting of SCADA/DMS/ADMS and automation systems.
• Maintain configuration backups, conduct preventive maintenance, and implement approved software and configuration changes.
• Prepare maintenance reports, technical documentation, test procedures, configuration logs, and root cause analysis (RCA) reports.
• Coordinate with customers, internal engineering teams, site managers, and OEMs to resolve technical issues.

What you'll need

• Diploma or bachelor's degree in electrical, Electronics and Communication, Instrumentation, Automation, Computer Science, or Information Technology Engineering.
• Relevant experience in SCADA, RTU/PLC, industrial automation, or power system automation.
• Working knowledge of RTU/PLC systems, IEC 60870-5-104, DNP3, IEC 61850, Modbus TCP/IP, TCP/IP networking, and managed Ethernet switches.
• Understanding of SCADA databases, signal configuration, Windows Server, and system backup procedures.
• Basic understanding of electrical substations, power systems, protection relays, and field communication.
• Good troubleshooting, analytical, documentation, and customer communication skills.

Nice to have

• Experience with SCADA/DMS/ADMS projects, commissioning, and substation automation.
• Knowledge of IEC 60870-5-101, IEC 61850, OPC, SQL/MongoDB, and historian systems.
• Familiarity with Python, C#, PowerShell, Wireshark, VLANs, and industrial network security.
• Knowledge of NMS, SAN/storage, fibre-optic communication, and GPS/NTP time synchronization.
• CCNA or other relevant technical certifications.

Details

• Location: Delhi, India; initial deployment at Bokaro Steel Limited (BSL), Bokaro.
• Employment type: Full-time.
• Willingness to travel to other customer sites as required.
• Ability to work independently with minimal supervision while following site lead instructions.
• Flexibility to support commissioning, planned maintenance, and critical breakdowns outside normal working hours when required.
• Subject to a comprehensive background check before employment.