Site Reliability Engineer II

Overview

Build, maintain, and scale the infrastructure that powers core products and services as a Site Reliability Engineer II on the Tech Foundation team. Support operational excellence, optimize system performance, and ensure high availability across production environments.

What you'll do

• Build, maintain, and support scalable cloud infrastructure to ensure high availability for core products.
• Maintain and enhance observability and monitoring frameworks to deliver accurate alerts and improve incident detection.
• Participate in on-call rotations and support incident response.
• Help conduct post-mortems and trace RCAs to mitigate future issues.
• Maintain and improve deployment pipelines and automation scripts to support operational safety and engineering velocity.
• Collaborate with product development teams to provide day-to-day infrastructure support and assist with operational best practices.
• Apply established security standards and compliance controls across all managed cloud infrastructure.

What you'll need

• 2+ years of professional experience in Site Reliability Engineering, Infrastructure, or DevOps roles supporting production SaaS applications.
• Working knowledge of AWS core services, including EC2, VPC, and S3, along with exposure to Serverless frameworks or managed Kubernetes environments like EKS.
• Hands-on experience writing and maintaining Infrastructure as Code (IaC) using Terraform.
• Familiarity with supporting, troubleshooting, or monitoring data layers such as MongoDB, Redshift, or OpenSearch.
• Experience working with CI/CD tools and deployment workflows using systems like Jenkins, AWS CodeBuild/CodePipeline, or GitHub Actions.
• Solid understanding of Linux operating system fundamentals and Unix shell scripting.
• Ability to read and debug code written in JavaScript/TypeScript, Python, or Go to assist in troubleshooting application-level errors.
• Strong communication and interpersonal skills, with a collaborative approach to solving technical problems across teams.
• Eager to take initiative in a fast-paced, ever-changing, dynamic environment.
• Fueled by the opportunity to truly impact the education landscape.

Details

• Location: India.
• Remote team.
• Participate in on-call rotations.