Site Reliability Engineer II

Overview

Support mission-critical customer-facing platforms, including cloud-native applications and services running on AWS, with a focus on reliability, automation, monitoring, and incident management.

What you'll do

• Manage and support production services hosted on AWS.
• Participate in on-call rotations, incident response, troubleshooting, and root cause analysis.
• Improve platform reliability, availability, performance, and scalability.
• Support production deployments, release activities, and hyper-care events.
• Develop and maintain monitoring, alerting, and observability solutions.
• Automate operational tasks using scripting and Infrastructure as Code (IaC).
• Perform system health checks, capacity planning, and proactive issue remediation.
• Collaborate with engineering teams to enhance operational readiness and resiliency.
• Create and maintain operational runbooks, SOPs, and knowledge articles.
• Support disaster recovery, business continuity, and security compliance initiatives.
• Participate in post-incident reviews and drive corrective and preventive actions.
• Contribute to CI/CD pipeline improvements and deployment automation.

What you'll need

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2-5 years of experience in Site Reliability Engineering, DevOps, Cloud Operations, or Production Support.
• Strong hands-on experience with AWS services, including EC2, ECS/EKS, Lambda, RDS, S3, CloudWatch, VPC, IAM, Route53, and Auto Scaling.
• Experience with Linux system administration.
• Strong understanding of networking fundamentals, DNS, load balancing, and security best practices.
• Experience with monitoring and observability tools such as CloudWatch, Datadog, Splunk, Grafana, or Prometheus.
• Scripting knowledge in Python, Bash, or PowerShell.
• Experience supporting production environments and handling critical incidents.
• Understanding of CI/CD tools such as GitHub Actions, Jenkins, GitLab CI, or Azure DevOps.

Nice to have

• AWS Certified Cloud Practitioner, Solutions Architect Associate, or SysOps Administrator certification.
• Experience supporting SaaS or customer-facing platforms.
• Exposure to Kubernetes and containerized workloads.
• Experience with incident management and operational excellence practices.

Details

• Location: Hyderabad (SEZ).