Site Reliability Specialist

Overview

As a Site Reliability Engineer, you will solve complex problems in a fast-paced, collaborative environment, supporting transformational projects in cloud technologies and automation for a leading SaaS product in the healthcare industry. You will drive reliability, scalability, and performance across applications, microservices, and infrastructure.

What you'll do

• Develop and maintain comprehensive monitoring for system health, applications, microservices, dependencies, and infrastructure.
• Establish baseline metrics and set up customized alerts for deviations, collaborating with development teams to define key indicators and thresholds.
• Manage alert routing to appropriate audiences to prevent alert fatigue.
• Monitor and debug Microsoft Azure resources and assist support teams with technical troubleshooting.
• Oversee incident management processes, including triage, severity assessment, and coordination of war rooms with relevant stakeholders (DevOps, development, QA, customer service).
• Maintain on-call rotation to monitor, analyze, and resolve critical infrastructure issues and incidents, including emergency response.
• Document incidents and perform root cause analysis (RCA), ensuring thorough follow-up and continuous improvement.
• Lead postmortem reviews and drive action items to completion.
• Design and execute tabletop exercises and disaster recovery simulations (e.g., service/region interruptions, failover testing, traffic management) to validate high availability and resiliency.
• Document outcomes and collaborate with DevOps and development teams to implement infrastructure and application improvements.
• Create standard procedures for incident scenarios where fixes cannot be immediately implemented.
• Develop dashboards and reports to monitor system performance, error rates, resource consumption, latency, and other key indicators.
• Establish consistent reporting schedules for SLA, system utilization, and customer metrics.
• Provide feedback to development and DevOps teams to drive improvements in application and infrastructure performance.
• Analyze and optimize DevOps pipelines for efficient and reliable deployment operations.
• Drive automation initiatives to improve operational efficiency and reduce manual intervention.
• Work closely with cross-functional teams across the organization, including QA, development, DevOps, and customer service.
• Clearly articulate technical concepts to non-technical colleagues and stakeholders.
• Foster a culture of accountability, respect, excellence, and customer service.
• Contribute to documentation and knowledge sharing across teams.
• Advocate for reliability and operational excellence in architecture and design discussions.
• Participate in capacity planning and scalability assessments to ensure systems can meet future growth and demand.

What you'll need

• Bachelor's Degree in computer science or relevant field.
• 8-10 years of relevant work experience.
• Experience with Azure DevOps, Kubernetes, Docker, CI/CD, Azure, and AWS.
• Significant experience with database technologies, especially Microsoft SQL.
• Experience with Infrastructure as Code (IaC) tools (e.g., Terraform, ARM templates).
• Familiarity with observability platforms (e.g., Prometheus, Grafana).
• Scripting skills (e.g., PowerShell, Python, Bash) for automation and tooling.
• Security best practices for cloud environments.
• Strong communication and collaboration skills.
• Excellent self-management and time management abilities.
• Creative problem-solving skills.
• Willingness to learn new technologies and adapt to a rapidly changing environment.
• Technology certifications (e.g., Azure DevOps Engineer) or willingness to obtain.

Nice to have

• Security certifications: HITRUST CSF Practitioner, CISSP.
• AI/ML Integration Awareness: Supporting ML pipelines in DevOps workflows.
• Policy-as-Code Tools: Open Policy Agent (OPA), HashiCorp Sentinel.
• Disaster Recovery Planning: High-availability architecture and recovery strategies.
• Cloud Cost Optimization: Performance tuning and resource efficiency.
• Multi-Cloud Experience: Supporting hybrid or multi-cloud environments.

Details

• Location: Bengaluru East, Karnataka, India.
• Occasional travel may be required.