Software Analyst 1

Overview

Software Analyst 1 supports analysis and troubleshooting of incoming JIRA tickets for SOTI’s MobiControl-related issues before they reach the core development team.

What you'll do

• Analyze and debug JIRA tickets, including log files and crash information, to identify bugs.
• Provide fixes or workarounds and suggest solutions for incoming JIRA tickets.
• Troubleshoot issues through research and advanced debugging to narrow down failure causes.
• Identify MobiControl server-side and client-side limitations from customer production environment data.
• Develop, maintain, and update internal diagnostic tools for configuration-related issues and logs.
• Coordinate with engineering teams for implementing bug fixes in future releases and patches.

What you'll need

• Degree in Computer Information/Application Systems, Enterprise Computing, Information Technology, or equivalent experience.
• Well-versed with enterprise MDM solutions and applications.
• Knowledge of mobile platforms including Android, Android Enterprise, and iOS.
• Knowledge in Java/Android/Kotlin, C#, .NET, plus Android Studio and Visual Studio.
• Familiar with Git, software development, and the JIRA platform.
• Knowledgeable in SQL, Windows, and server management/administration.

Details

• Location: Kochi, India.