Software Engineer – Automation & ServiceNow

Overview

Join Commvault's Business Technology team to design and build end-to-end automated workflows that orchestrate ServiceNow, cloud platforms, enterprise systems, and AI agents, resolving requests from intake through completion.

What you'll do

• Orchestrate cross-platform workflows connecting ServiceNow, cloud services, identity systems, and enterprise applications to enable end-to-end request resolution without manual handoffs
• Build AI-powered request resolution and autonomous operations (intent detection, diagnosis, and resolution), driving deflection before tickets are created
• Integrate AI agents into workflows using MCP, tools, and orchestration patterns to pull context, take action, and escalate appropriately
• Re-engineer processes before automating, eliminating unnecessary steps and designing improved workflows
• Own automation economics and value realization, including measuring cost and cycle time, modeling improvements, and tracking business impact
• Build and configure solutions on ServiceNow (Flow Designer, Integration Hub, scoped apps, catalog, Now Assist) alongside automation beyond the platform
• Develop automation outside of ServiceNow using Python and PowerShell for cloud operations, identity management, monitoring, and scheduling
• Design workflows that balance automation and human oversight, defining approval points, autonomy boundaries, and ensuring systems operate reliably and safely in production

What you'll need

• Bachelor's degree in Computer Science or a related field
• 2–4 years of hands-on experience in software engineering, automation, or ServiceNow development, building production-grade solutions
• Hands-on experience with ServiceNow development, including workflow automation (Flow Designer), integrations (REST/webhooks), and platform scripting
• Experience working with authentication (OAuth, bearer tokens) and enterprise data models (e.g., CMDB)
• Strong automation mindset with the ability to identify what should be orchestrated, automated, or eliminated
• Solid engineering fundamentals (APIs, system design, data structures, scripting)
• Experience with programming or scripting languages such as Python, Java, C#, or PowerShell
• Experience building and integrating systems using REST APIs and enterprise platforms
• Experience delivering end-to-end automation (design, build, deploy, monitor, measure)
• Ability to work backward from business outcomes, with a focus on impact and efficiency
• Strong problem-solving skills, with the ability to operate in ambiguity and communicate clearly with non-technical stakeholders
• Demonstrated self-learning mindset in a rapidly evolving technology landscape
• Curiosity to understand root causes, building solutions that address patterns, not just symptoms
• Strong written and verbal English

Nice to have

• Experience across additional ServiceNow modules (ITSM, ITOM, HRSD, CSM, SecOps, GRC)
• Familiarity with ServiceNow capabilities such as Service Portal, UI Builder, Performance Analytics, Now Assist, or Virtual Agent
• Experience building scoped applications (App Engine) and using automated testing frameworks (ATF)
• Experience applying AI to workflow automation (e.g., request deflection, automated resolution, intent classification at scale)
• Exposure to agent-based systems or orchestration patterns (e.g., MCP, tool integration, agent handoffs)
• Familiarity with human-in-the-loop design, guardrails, and workflow governance
• Experience with modern AI and integration frameworks (e.g., LangChain, LangGraph, RAG pipelines)
• Familiarity with vector databases, observability tooling, monitoring, or process mining
• Experience with integration platforms (e.g., Workato, MuleSoft)
• ServiceNow certifications (CSA, CAD, CIS, or similar)

Details

• Locations: Bangalore, India; Hyderabad, India