Software Engineer III

Overview

Software Engineer III designs, develops, troubleshoots and debugs software programs for enhancements and new products, and develops software and tools in support of design, infrastructure and technology platforms.

What you'll do

• Provide administration, development, and application support for end users
• Design, develop, code, test and debug system software
• Design and implement software of embedded devices and systems from requirements to deployment
• Review code and design
• Configure and integrate third-party software components and technologies
• Perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments
• Address and resolve escalated software bugs and bug reproduction requests; log all incidents and requests; engage other service desk or service resources to resolve incidents beyond your scope or responsibility
• Provide limited after hours and on-call support as needed
• Engage in review and development of test documentation
• Work with stakeholders and cross-functional teams on projects and initiatives
• Other duties as required

What you'll need

• Bachelor's degree (B.S/B.A) from a four-year college or university and 5 to 8 years' related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Experience working with various development programs
• Ability to quickly learn customer support processes, tools and techniques
• Understanding of how to configure third-party software components and technologies
• Ability to perform root cause analysis of network, operating system, and other issues
• Excellent communication skills in English (both speaking and writing)
• Ability to collaborate and work remotely, including use of communication tools
• Ability to multi-task and self-organize, including prioritization of activities
• Experience using monitoring systems
• Attention to detail

Nice to have

• Familiarity with system administration

Details

• Location: Remote, India
• Must be able to perform office-related tasks, which may include prolonged sitting or standing
• Must be able to move from place to place within an office environment
• Must be able to use a computer and communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers