Solutions Analyst

Overview

Solutions Analyst role delivering accurate, timely reporting and operational outputs for customers, combining data analysis, technical problem-solving and financial logic.

What you'll do

• Own the accurate and timely delivery of daily, weekly and month-end customer reporting, ensuring outputs customers can rely on.
• Maintain and support core solution components, including General Ledger coding, custom fields, order-matching logic, accruals, cost allocation and month-end reporting.
• Analyse large and complex datasets to identify trends, resolve discrepancies and highlight opportunities to improve accuracy, efficiency and scalability.
• Independently investigate and resolve issues across data logic, reporting outputs and customer deliverables, taking ownership through to resolution.
• Use advanced Excel, Microsoft Access and SQL to manage, validate and automate data, improving reporting quality and reducing manual effort.
• Work confidently across systems such as the Infios FAP Portal to support custom reporting, data validation and ongoing solution enhancements.
• Collaborate closely with Operations, Product, Implementations, Commercial teams and customers to support complex solutions and deliver clear, data-driven insights.
• Contribute to documentation, process improvement and team success by sharing knowledge, supporting onboarding, participating in goal planning and proactively raising risks.

What you'll need

• Advanced proficiency in Microsoft Excel (formulas, pivots, lookups) and Microsoft Access.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities and meet firm deadlines.
• Clear communication skills, including the ability to explain technical concepts to non-technical audiences.
• Comfortable working independently while collaborating cross-functionally.

Nice to have

• Working knowledge of SQL for data analysis and reporting.
• Experience with SaaS or data-driven operational environments.
• Familiarity with logistics, freight audit/pay, or financial operations.
• Experience improving or automating reporting and workflows.
• Exposure to month-end processes, accruals, or financial reporting logic.

Details

• Remote US.
• Open to U.S. citizens.
• Salary range 55 - 60K.