Solutions Support Engineer - US East

Overview

Solutions Support Engineer on a global technical support team, troubleshooting customer technical issues within the Wiz product and scaling the support offering through automation.

What you'll do

• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
• Troubleshoot technical problems for customers using a mix of debugging, networking, system administration, and updating documentation.
• Create solutions for customers when needed, scaling the support offering using coding and scripting.
• Identify cases that require escalation (either technically or strategically).
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automation.
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

What you'll need

• Must be comfortable working 9-6 EST.
• 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
• 2+ years of experience with Cloud technologies (Azure, AWS, GCP).
• 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
• Proficiency with command-line tools and Linux operating system environments.
• Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a "protected person") and reside in the contiguous United States.

Nice to have

• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS).
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing).
• Understanding of relational databases.

Details

• Location: Remote - USA.
• Employment type: full-time.
• Base pay range: $126,000 to $172,000 USD (base salary only; bonus, equity and benefits are additional).
• No visa sponsorship offered; applicants must have the legal right to work in the country where the position is based.
• On-call rotation for after-hours, holiday, and weekend support coverage.