Specialist - Client Managed Services - Rebase Services

Overview

Specialist role in the Rebase Services team of Nasdaq's Client Services organization, assisting clients with Calypso version upgrades using automated regression testing, working from the Mumbai technology center.

What you'll do

• Assist clients in the context of a version upgrade.
• Work directly with customers to define the scope of automated regression tests based on the client footprint (functional coverage can be large: cross-asset, front-to-back, all modules).
• Build (or adapt to client needs) a suite of test scripts with the internal CATT tool.
• Execute the suite of automated test scripts to perform regression testing.
• Communicate results, analyze issues detected, address them directly (when a configuration change is necessary, for instance) or log appropriate ServiceNow tickets.
• Work in close collaboration with SaaS Ops, Customer Support, PM and Engineering teams to coordinate the quick resolution of ServiceNow tickets (when a bug fix is needed).
• Provide regular updates to the client and management: keep track of all open issues in JIRA, weekly status meetings.
• Coordinate manual end-user testing (SIT, UAT) performed by the clients themselves, and manage the issues raised by the client in the same way as those detected by automated test scripts.
• Work in conjunction with the Rebase Services Manager to set and manage customer expectations around project timelines.
• Help in the development of the Offshore Rebase Services excellence center.

What you'll need

• Minimum of 7 years working in IT projects within the capital markets industry.
• Calypso implementation / upgrade experience (at least 4 years) from both a technical and functional perspective.
• Bachelor's and/or Master's degree in Finance, Mathematics, Business, Computer Science or I.T.
• Excellent interpersonal and communication skills.
• Will spend significant amounts of time working hands-on with customers and other Calypso departments.
• Ability to articulate procedures and create a re-usable framework for the service.

Nice to have

• A first experience in test automation is an advantage.

Details

• Location: Mumbai, Maharashtra, India.
• Works closely with Nasdaq teams in other countries.