Specialist - F&A - I2C 4A

Overview

Specialist role in Finance and Accounting (I2C) managing customer claims and deductions, including returns and refusals, within the Order-to-Cash process.

What you'll do

• Register, analyse and collaborate with internal stakeholders to resolve customer claims and deductions, including those related to returns and refusals.
• Monitor open claims and deductions to ensure ageing is within the market-defined turnaround time for resolution.
• Gather required information, including internal collaboration, and document cases for proper categorization of uncategorized claims.
• Review and ensure all claims-related documentation is attached in the case.
• Manage claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain.
• Manage closure of non-valid claims and deductions with Collections.
• Manage closure of valid claims and deductions via Credit Note creation.
• Ensure all customer claims and deductions are closed within predefined timeframes.
• Trigger and review the Claims and Deductions Ageing Report.
• Propose deductions to be purged and claims to be closed according to Market Credit Policy, and execute after Credit Management approval.
• Monitor and close open customer Credit Notes.
• Resolve digitization issues and manually register customer claims in case of digitization failures.
• Ensure regular and effective reporting of KPIs/PPIs/HealthChecks and Claims and Deduction Management activities using analytical tools.
• Propose rules to identify duplicate claims records, match deductions with credit notes, and match existing credit notes with claim cases.
• Organize and ensure ongoing training for Claims and Deduction Management activities.
• Participate in Continuous Improvement activities related to Claims and Deduction Management.
• Compare and analyse differences between return requests, original POR and COD (when applicable) and goods received at the warehouse.
• Assess the value of the Credit Note or Debit Note linked to a return by matching SKUs in the return to the original invoice.
• Manage and resolve Over and Under delivery cases, including interactions with Physical Logistics and other E2E functions when needed.
• Ensure regular and effective implementation of the Returns and Refusals Market Policy and Customer-specific agreements.
• Ensure supporting documentation for Returns and Refusals resolution (POD, POR, PGI, COD, Sales approvals) is archived in the Indexed Document Repository.
• Validate that no open claims related to Returns and Refusals remain after resolution.
• Develop and send rejection letters to customers for non-approved return requests.
• Collaborate with Collections on deductions related to non-approved Returns and Refusals requests.
• Ensure closure of all exception cases in the Delivery Differences Cockpit.
• Participate in Continuous Improvement activities related to Returns and Refusals Management and organize training on R&R Policy and best practices.

What you'll need

• Relevant operational experience in Order to Cash.
• Working as a team player within internal and external groups.
• Proficient analytical skills.
• Ability to propose and implement improvements in procedures.
• Excellent communication and negotiation skills.
• High customer service skills.
• Advanced level of English.
• Experience in SAP and MS applications.
• College/University degree, 1 year to go.
• For external candidates: 2+ years of experience in accounts receivable.
• Core knowledge of the 10 Corporate Business Principles and expert knowledge in the areas of responsibility.
• Good knowledge of the internal sales process and related policy and trade terms.
• Solid understanding of local, channel and business-specific commercial practices.
• Thorough knowledge of the AR / AP / Order-To-Cash end-to-end processes, including existing and developing functionalities.
• Solid understanding of internal controls and the GLOBE best practices and systems supporting these E2E processes.
• Solid understanding of accounting standards for Accounts Receivables.
• Qualifications: Bachelors in Accounting, Commerce, Economics or Finance, or Masters in Finance.
• Required skills: Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Collections Management, Deductions Management.
• Language: English, Intermediate (B1) proficiency (required).

Nice to have

• Experience in Credit and Collection area.
• Background in Accounting.
• Certifications: Accounts Payable Certification, Certified Financial Analyst (CFA), Certified Public Accountant (CPA), Certified Treasury Professional (CTP), Financial Modelling and Valuation Analyst.

Details

• Location: Hyderabad, India (Floor 1 to 12, Hafeezpet Phoenix).
• Work mode: Office.
• Shift: Day Job (India).
• Job type: Regular.