Specialist - Quality Assurance

Overview

Join Marsh's new Global Quality team in Pune to review client and insured documentation across global operations, checking that required files and Client Service Agreements or Terms of Engagement are present and complete, and reporting the findings.

What you'll do

• Review client and insured documentation in relevant filing and document management systems across global operations.
• Learn and understand multiple filing systems used across the world, navigating different languages, lines of business and ways of working.
• Conduct structured quality checks to assess whether the required file exists in the relevant system, the file appears complete, and the required Client Service Agreement, Terms of Engagement, or equivalent documentation is present where applicable.
• Record review outcomes through Qualtrics Survey Link accurately, consistently, and in line with Global QA Framework.
• Complete a high volume of file reviews within agreed productivity, quality, and expectations.
• Follow country, regional, and process-specific instructions when reviewing documentation across different regions.
• Maintain high levels of accuracy, discipline, and confidentiality when handling client-related information.
• Participate in training and ongoing calibration sessions to ensure consistency of approach.
• Support additional quality review activities over time as the team's responsibilities evolve.

What you'll need

• Graduate with 3+ years of experience.
• Strong attention to detail and accuracy.
• Ability to follow defined processes and instructions consistently.
• Comfortable working on high profile though repetitive, high-volume tasks.
• Good judgment when reviewing documents for completeness.
• Strong written and spoken English communication skills.
• Reliable, organized, and willing to learn.
• Positive attitude and ability to adapt to changing priorities.
• Willingness to work in 12.30pm to 9.30pm shift.

Nice to have

• Global languages: Spanish, French, Chinese.
• Post-Graduation or Certificate Courses in Insurance.
• Any prior experience related to Quality Assurance.

Details

• Location: Pune - Business Bay.
• Hybrid role requiring at least three days per week in the office.
• Shift: 12.30pm to 9.30pm.