Specialist, Technology Operations, India

Overview

Technology Operations specialist role in Bangalore, India, responsible for leading Technology Operations projects, troubleshooting infrastructure issues, and coaching the IT Operations team.

What you'll do

• Implement projects independently with little assistance of supervisor and lead Technology Operation team projects.
• Provide technical direction to ensure agile completion of projects.
• Support in evaluating and implementing technologies and systems that improve the availability, cost effectiveness, scalability, and stability of ReSource Pro's Technology infrastructure.
• Review escalated Technology Operation tickets and process them with troubleshooting.
• Follow procedures to investigate, troubleshoot, and resolve Technology System (including Server and Network) related hardware, system, and application issues.
• Escalate unresolved issues to Supervisor.
• Monitor and review system and application logs, perform daily systems monitoring and Operational Tasks to pro-actively discover, resolve, and escalate issues.
• Follow IT policies and procedures and provide recommendations to improve Technology Operation policies and procedures, to ensure compliance with overall IT, Information Security, and business standards.
• Develop procedures to respond to Technology operation issues, incidents, and BCP events.
• With supervisor's support, coach and retain a high performing IT Operations Team (Network and Server) by providing effective leadership, recruiting, coaching, and performance evaluation to team members.
• Identify, develop, and mentor team members on career paths within Technology Team.
• Identify staff training requirements and recommend development opportunities to improve staff development and technical expertise that would meet the future demands of the business.
• Participate and assist in driving the knowledge management process.
• Analyze future needs for Technology infrastructure growth of capacities and propose solutions to potential problems.
• Evaluate and enhance system security by improving or addressing system vulnerabilities.
• Work with Security team to maintain the security management framework, like SSAE and ISO standards.

Details

• Location: Bangalore, India.