Sr Analyst II ERP Package Applications

Overview

Oversee SAP SuccessFactors support landscape, governance, releases and continuous improvement, providing functional leadership to support consultants.

What you'll do

• Oversee solutioning and work of consultants managing the SAP SuccessFactors landscape in the support environment.
• Oversee maintenance of solution architecture across Employee Central, Performance & Goals, Compensation, Recruiting, Onboarding and Learning.
• Ensure alignment of system configurations and enhancements with business processes and global HR policies.
• Define and enforce governance frameworks, design standards and change management procedures.
• Collaborate with support consultants for day-to-day operations.
• Provide expert-level guidance and resolution for complex incidents, problems and service requests escalated by L1/L2 teams.
• Coordinate with L3 functional consultants for root cause analysis of recurring issues and implement preventive actions.
• Oversee quarterly release reviews, impact assessments and regression testing planning for SuccessFactors updates.
• Evaluate new features, innovations and deprecations in SAP SuccessFactors release notes, advising on adoption strategy.
• Ensure smooth deployment of configuration changes, patches and integrations into production.
• Partner with HR and IT stakeholders to identify enhancements, process optimizations and automation opportunities.
• Drive system upgrades, module expansions and UX improvements using SAP best practices.
• Manage mini-projects or enhancements related to new functionalities, integrations or compliance requirements.
• Provide functional leadership to SuccessFactors support consultants and technical teams.
• Collaborate with HR business owners, IT teams, Info Security, Data Privacy, Auditors and external vendors to ensure SLA adherence and system reliability.
• Mentor and guide junior consultants in technical and functional troubleshooting.

What you'll need

• 8+ years of overall SAP HR / HCM experience, including 5+ years in SAP SuccessFactors.
• Minimum 2 E2E implementations in SuccessFactors, greenfield, with multiple modules and geographic spread of 30+ countries.
• Handled minimum 3+ SuccessFactors support projects with clients having a large geographic spread.
• Exposure to clients with geographic spread including Asia, Americas and Europe.
• Employee Central technical skillset is mandatory, with work on all sub modules/features in Employee Central.
• Time Off implementation experience across multiple geographies.
• In-depth process knowledge of other modules such as Recruiting, Onboarding and PMGM.
• Experience with Employee Central integrations to various systems.
• Deep understanding of SuccessFactors architecture, data model and integrations (via CPI, Integration Center, APIs).
• Experience managing quarterly releases, change control and test cycles.
• Excellent analytical, problem-solving and stakeholder management skills.
• Strong communication and leadership abilities, with experience managing offshore/onshore support teams.

Nice to have

• SuccessFactors Associate Level Certification in Employee Central.
• Additional module certifications.
• Experience managing multi-country landscapes and localization requirements.

Details

• Location: IND - MH - Pune, India.