Sr. Implementation Engineer (MANTL)

Overview

Lead complex client implementations of Alkami Digital Banking products and third-party integrations, resolve advanced technical issues, and provide technical leadership and mentorship to less experienced implementation engineers.

What you'll do

• Lead complex implementation projects by independently configuring, customizing, and validating Alkami Digital Banking products and third-party integrations across diverse client environments
• Analyze and resolve advanced technical implementation issues by performing root-cause analysis, evaluating system behaviors, and adapting implementation approaches to meet client and operational requirements
• Serve as the primary technical resource for assigned implementation engagements by providing guidance, recommendations, and technical leadership throughout the project lifecycle
• Collaborate with project managers, engineering teams, vendors, and customer stakeholders by coordinating technical deliverables, communicating implementation risks, and ensuring alignment on project objectives
• Design and execute implementation validation activities by developing testing strategies, troubleshooting integration behaviors, and confirming successful platform functionality prior to production deployment
• Support complex third-party integrations by evaluating technical dependencies, resolving interface issues, and coordinating implementation activities with external vendors and internal stakeholders
• Apply advanced product and platform knowledge by recommending implementation solutions that align with client needs, operational best practices, and platform capabilities
• Develop and maintain detailed implementation documentation by creating configuration records, troubleshooting procedures, technical runbooks, and knowledge-sharing materials for operational continuity
• Identify implementation process inefficiencies by analyzing recurring technical challenges and recommending improvements to workflows, tooling, or support methodologies
• Provide mentorship and technical guidance to less experienced implementation engineers by supporting troubleshooting efforts, sharing implementation best practices, and reviewing technical work products
• Facilitate technical discussions with clients and internal stakeholders by translating complex technical concepts into clear implementation guidance and actionable recommendations
• Manage multiple complex implementation priorities by balancing project timelines, issue resolution activities, and stakeholder communication across concurrent engagements
• Support post-go-live stabilization activities by proactively monitoring implementation outcomes, resolving escalated issues, and ensuring successful client adoption of platform functionality
• Contribute to cross-functional improvement initiatives by partnering with product and engineering teams to communicate implementation feedback, identify platform enhancement opportunities, and support operational scalability
• Adapt implementation methodologies to address unique client environments, technical constraints, and evolving business requirements while maintaining implementation quality and delivery standards

What you'll need

• 3–6 years of experience leading software implementations, technical consulting engagements, systems integrations, or complex client onboarding initiatives within SaaS, fintech, banking technology, or related technical environments
• Bachelor's degree in Information Systems, Computer Science, Information Technology, Business Technology, or a related field
• Advanced experience configuring and implementing SaaS platforms or digital banking solutions
• Proficiency with programming languages such as C#, Java, Python, or JavaScript
• Experience with relational databases (MSSQL, Oracle, MySQL, Postgres)
• Strong troubleshooting and root-cause analysis skills across integrations, configurations, and platform functionality
• Ability to independently manage complex technical implementation projects and priorities
• Experience collaborating with cross-functional technical and business stakeholders
• Strong understanding of APIs, system integrations, and technical implementation methodologies
• Ability to communicate complex technical concepts to technical and non-technical audiences
• Experience developing technical documentation, implementation procedures, and operational best practices
• Strong analytical, organizational, and problem-solving skills in fast-paced client environments

Nice to have

• Experience supporting fintech, digital banking, or financial services technology implementations
• Knowledge of scripting or technical automation concepts
• Experience working with third-party vendors and external integration partners
• Familiarity with agile delivery methodologies and software development lifecycle processes
• Experience mentoring or guiding junior technical team members
• Experience contributing to process improvement or implementation scalability initiatives

Details

• Remote, US
• Salary range: $96,000 - $120,000
• Candidates must be eligible to work in the US for full-time employment; no employment sponsorship offered