Senior System Specialist

Overview

Senior System Specialist supporting client system configuration, integrations and subject matter expertise, including leading training and technical development of other System Specialists.

What you'll do

• Provide support and direction to System Specialists, as needed.
• Serve as Subject Matter Expert in special projects, such as piloting new tools, processes or development being developed by the Product team.
• Champion industry best practices and counsel clients on leveraging them.
• Lead training and technical development of other System Specialists.
• Architect system solutions for complicated client requirements.
• Debug complex system issues, including root cause analysis.
• Provide analysis for configuration of client web sites, including benefit classes, plans, rates, and enrollment rules.
• Provide analysis for configuration of Open Enrollment and Life Event benefit plan design changes according to client requirements, and ensure overall system readiness for employee system enrollments.
• Provide analysis for configuration of inbound HRIS import data element mapping and rules.
• Provide analysis for configuration of outbound payroll file mapping and payroll schedules.
• Coordinate with EDI team, insurance carriers, TPAs, and HRIS/payroll systems on the integration and testing of data import / export updates (standard and proprietary).
• Perform data analysis and audits, often from various sources.
• Maintain documentation of client-specific set-up and processes.
• Train and transition new processes to client teams.
• Communicate and interface with management and clients, professionally and accurately.
• Integrate My Benefit Express™ and client systems, including data migration and assessing system compatibility.
• Constantly evolve the current integration strategy to ensure efficiency.
• Prioritize deliverables and meet deadlines.

What you'll need

• Bachelor's Degree in Computer Science, Information Systems, or related field.
• 3-5 years in system configuration.
• Strong verbal and written communication skills, including the ability to provide detailed internal and external communications to document instructions and process.
• Critical thinking: ability to understand cause and effect, solve practical problems, and develop and apply best practice methods and procedures.
• Ability to translate broad goals into personal action plans and timelines.
• Experience in MS Office Suite software, including advanced Excel skills especially in the use of formulas such as VLOOKUPs.
• Ability to gather and analyze complex data requirements and work with data in relational databases.
• Ability to read and write advanced SQL.
• Familiarity with key web technologies as used by Wex.
• Strong customer service orientation.

Details

• Location: US - Remote.