IT Support Specialist

Overview

IT Support Specialist role delivering end-user IT support and administering modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms for a global workforce, while improving IT operations through automation, documentation, and process improvement.

What you'll do

• Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions.
• Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments.
• Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes.
• Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services.
• Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato.
• Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike.
• Maintain accurate asset inventory and device lifecycle management.
• Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices.
• Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency.
• Create and maintain documentation, knowledge articles, and standard operating procedures.
• Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events.

What you'll need

• 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing.
• Experience supporting macOS and Windows environments.
• Hands-on experience with Microsoft 365, Teams, Slack, and Zoom.
• Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA.
• Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms.
• Strong troubleshooting, communication, and customer service skills.
• Experience working in a fast-paced, remote-first environment.
• Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools.
• Interest in AI technologies such as Microsoft Copilot and Claude.
• Strong attention to detail, ownership, and a continuous improvement mindset.

Nice to have

• Experience administering Okta, Entra ID, Intune, or Iru.
• Experience with Workato or workflow automation platforms.
• Experience supporting AI platforms and governance practices.
• ITIL, Okta, Microsoft, Apple, or security-related certifications.
• Experience supporting executive stakeholders and globally distributed teams.

Details

• Location: United States, Remote.
• Full-time employment.
• Base salary range: $73,577.25 - $103,913.30 (actual salary may vary based on work location and experience).