IT Support Specialist

Overview

Provide day-to-day desktop support by maintaining end-user devices, resolving routine technical issues, and completing defined service requests.

What you'll do

• Resolve routine hardware, operating system, and application support requests.
• Configure, deploy, and decommission laptops, desktops, and peripherals.
• Troubleshoot network connectivity, printing, and account access issues.
• Document troubleshooting steps and outcomes in the ticketing system.
• Complete software installations, updates, and basic device checks.
• Maintain device asset and configuration records.

What you'll need

• High school diploma or equivalent.
• 0–2 years of desktop support or end-user computing experience.
• Experience in a related technical support role may qualify.
• Ability to follow established imaging, setup, security, and operating procedures.

Details

• Remote position for U.S. employees, with limited state exceptions.
• Work Eastern Time hours.
• Hourly base pay ranges from $27.30 to $45.90 depending on location.