Level 2 NOC Systems Administrator – Network Focus

Overview

The Level 2 Network Administrator provides advanced network monitoring, troubleshooting, and incident remediation in a 24×7 NOC environment. The role handles Level 1 escalations and supports network infrastructure across multiple locations.

What you'll do

• Monitor and troubleshoot routers, switches, firewalls, VPNs, and load balancers.
• Perform interface changes, VLAN updates, and routing adjustments within credential scope.
• Diagnose and resolve complex network connectivity issues.
• Own Level 2 network tickets through resolution and identify root causes.
• Initiate proactive remediation for network alerts, outages, and performance degradation.
• Update network records, diagrams, and device inventories.
• Create runbooks and train Level 1 analysts on network triage.

What you'll need

• 2–4 years of relevant experience, or an equivalent combination.
• BA or BS degree.
• Strong experience with network troubleshooting and monitoring tools.
• Ability to support 24×7 operations and rotating shifts.
• U.S. citizenship.
• U.S. residency.

Details

• Remote in the United States.
• Swing shift: 6pm EST–6am EST, with rotating weeks.